Customer Strategy Analyst

2 weeks ago


Warwick, United Kingdom Jaguar Land Rover Full time
Warwick / Hybrid (UK remote)


Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

WHAT TO EXPECT

You’ll be responsible for leading technical projects and supporting workstreams in shaping our future Product Portfolio. You’ll be identifying opportunities where we can create innovative product experiences as well as where value can be created for our customers as they interact with our future products.

This is an exciting opportunity where you can creatively shape your own output using your analytical ability and grow your ambition of working within one of the most strategic departments in JLR. This role will directly impact JLR’s future product portfolio through creating product experiences for our future clients.

Key Accountabilities & Responsibilities:

Gathering and interpreting insights from within the business, external scanning and working with key stakeholders to create future product experience opportunities Creating inspirational content with storytelling to generate impact and influence others across Product Strategy and with key stakeholders (Global Customer Insights, Strategic Foresight, Cross Carline (XCL) Technologies, Engineering, Commercial, Creative) Sizing the opportunity to attract and retain clients, utilising customer segmentation, unmet needs research, quantitative analysis, microeconomics, foresight inspired insight and other methods matched to the source of the data/input required Continuous horizon scanning using foresight drivers and signals in search of game-changing, brand defining product experiences Actioning and supporting customer research alongside our Global Customer Insights team to bolster and validate existing product experiences and fill-in gaps in our existing knowledge

WHAT YOU’LL NEED

Data-driven – able to easily extract and express insights from both qualitative and quantitative sources and make clear interpretation.  Growth mindset – An individual who has a growth mindset with a hunger to learn, regularly asking for feedback and willing to experiment, be innovative and progress. Results focused – An individual who is resilient, energetic and enthusiastic, insists on the highest standards, whilst responding constructively to challenging new ideas and inputs. Team player – An effective team player who seeks different opinions and works cross-functionally to actively lead, develop and support team members. Challenge existing thinking – An individual who is able to challenge existing thinking through strong judgment, whilst building credibility and trust through integrity, experience and personal style

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

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