Reception Coordinator
2 weeks ago
About the role
**Responsibilities**:
- Welcome patients and visitors in a warm and professional manner
- Assist patients with the check in process, providing information about their appointment
- Comfort patients by anticipating their needs and anxieties, answering any questions they may have.
- To identify and respond in a sympathetic and caring manner to patients who need extra attention.
- Deal with telephone and direct enquiries in an efficient and polite manner
- To have clear knowledge and understanding of our modalities, services and pricing, to be able to schedule patient appointments.
- Maintain accurate patient records by obtaining, recording and updating information on patient profile and notes.
- Create invoices and issue receipts to patients
- When on early or late shift, follow the opening up and closing down procedures
- Assist with inventory and stock of office supplies.
- Deal with incoming and outgoing post
- Maintaining public areas in order to enhance patient and visitor comfort
- To assist in distribution of imaging and reports to referrers ensuring that results are dispatched fulfilling clinical priority.
- To protect patient privacy and confidentiality
- Chaperone patients as and when required.
- Report all incidents and complaints in line with Company Policies.
- Identify and report any risk which has a potential adverse effect on Oryon Imaging’s ability to maintain quality of care and the safety of patients, staff and visitors.
- Participate in the company review and appraisal programme.
- Participate in projects, meetings and work schemes as directed by the Centre Manager.
- Adapt to and support any changes implemented to improve the service provided to patients, clinicians and staff.
- To have knowledge and adherence to the Code of Confidentiality and Data Protection Act 2018.
This is not an exhaustive list of duties and all team members may be required to carry out additional tasks within their capability.
About you
We are looking for someone who has an ability to multitask, prioritise own workload in a busy working environment, has excellent communication and administration skills with great attention to details.
Benefits & rewards
At Oryon we reward and recognise commitment to work with company benefits which include:
- 35 days of holiday (incl. bank holidays).
- £85 monthly travel allowance
- Contributory pension and Life Insurance scheme.
- Private Health Care scheme and Diagnostic Scans to your Friends & Family by Oryon Imaging.
- Access to a variety of CPD courses available live and on-demand offered by Oryon Develop.
- Other training, learning and development opportunities.
- Enhanced maternity and adoption leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- Benefits platform: Salary Extras provides you with discounts for gyms and online shopping, as well as a rewards platform to recognise good work.
- Wellbeing: Employees Assistance Program to support mental, physical and financial health.
- Fruits and refreshments at the office.
- Team Events: our Social Butterflies look after the company culture by organising various events throughout the year; from breakfasts at the office, afterwork activities or drinks to all day summer teambuilding, themed parties or even weekends away abroad
**Salary**: £22,750.00 per year
Work Location: One location
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