Reception Supervisor Va1595

2 weeks ago

London, United Kingdom Anabas Full time

Anabas Welcome is specialised in high-end reception and concierge services, the premium front of house division of Anabas. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff and customers.

Anabas Welcome is currently seeking to employ an experienced Reception Supervisor to lead the team to provide a welcoming and efficient guest experience to all occupiers, their guests, and events to one of our prestigious clients in the financial area of London. A high standard of service delivery is expected, and you will have the ability to understand what is needed to ensure our client requirements are met.

We are offering a salary of £30,000 for this is a full time role working Monday to Friday 40 hrs per week (1 unpaid lunch hour), between the hours of 8:30-17:30.

**Your responsibilities will include**:

- Lead by example process all guests in a polite and courteous and professional manner and ensure personal presentation is to a high standard always. Demonstrate an understanding of 5 star and VIP guest service. Suggest and implement new ideas to continually improve guest experience.
- Be responsible for ensuring the day-to-day delivery of the guest experience is smooth, professional, friendly and efficient. Continually assess and suggest new ways of delivering service excellence. Work both proactively and reactively to deliver the best service and visitor experience.
- Ensure processes and protocols are followed always and new ways of working are suggested that introduce service enhancements but adhere to security protocols and processes.
- Produce and/or delegate appropriately, the production of all required documentation to support Anabas Welcome Operations and the contract agreement with the client, including, but not limited to, reception manuals, training manuals, training matrix and SOPs. Ensure these are regularly reviewed and an approval system for updates is in place.
- Produce a monthly and quarterly report providing information and statistics which the client can use to demonstrate levels of service delivered and areas of improvement or enhancements that can be made.
- Health and Safety Awareness and to complete risk assessments.
- Oversee the Training Coordinator in all Anabas Welcome Elite training. Sign off all feedback forms competed by the Training Coordinator.
- Organise and distribute the team rota and liaise with Anabas Welcome Operations team to make any necessary amendments.
- Understand KPIs and what is required to achieve them, use this knowledge to ensure high levels of service delivery from all team members.
- Attend management meetings and liaise daily with the property management team.
- Establish and maintain effective working relationships with all departments at Anabas Welcome head office and the client.
- Work proactively and anticipate the needs of the client and guests to the building. Work to ensure we have sufficient team members on shift to process large events professionally and efficiently.
- Report any accidents or incidents to the client an Anabas Welcome Client Services Manager to ensure communication is streamlined and to aid in the smooth running of the service.

**You will have**:

- Previous reception management experience in a FOH capacity would be advantageous, ideally from the corporate sector or hospitality. Have exceptional organisation and communication skills.
- The ability to lead a small team to deliver the highest level of customer service.
- The ability to develop your team, ensuring training is carried out to aid this.
- A can do attitude and willing to provide the highest level of service to occupiers, guests and service partners.

**Benefits include:

- **
- 28 days holiday per year inc. Bank Holidays,
- Employee Assistance Programme.
- Recognition and Reward scheme.
- Cycle 2 Work scheme.
- Recommend a friend scheme.
- Company events.
- Training & development opportunity.

  • Reception Supervisor

    4 weeks ago

    London, United Kingdom Reception Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Reception Supervisor** to join our team **Meliá White House** **_About Meliá White House_** **Meliá White House** is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world renowned...

  • Reception Shift Leader

    3 weeks ago

    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Reception Supervisor

    4 weeks ago

    London, United Kingdom Lawson Clark Recruitment Full time

    Job Description RECEPTION SUPERVISOR FOR BUSY TEAM OF CITY RECEPTIONISTS £45,000 This is one of the City's premier law firms, based in spectacular offices close to several stations, and they are looking to meet a Reception Supervisor to fill a busy role looking after a team of 4 receptionists across 1 reception desk. The ideal person for this role is...

  • Reception Supervisor

    6 days ago

    London, United Kingdom Farzi London Full time

    **We have currently an exciting opportunity for an ambitious and inspiring** **Reception Supervisor** **Competitive Salary** A beautiful modern Indian restaurant between Piccadilly Circus and Trafalgar square is looking for a reception supervisor to join its team. Serving modern worldwide critically acclaimed cuisine and run by experienced operators this...

  • Reception Supervisor

    1 week ago

    London, United Kingdom Soutine Full time

    Taking inspiration from the great boulevard cafés of Paris and the artistic heritage of St John’s Wood, Soutine is an informal neighbourhood rendezvous. **Why work with us as a **Maitre D/**Re**ception Supervisor**: In addition to the benefits you’d expect from working with a professional company, we also offer: - Enjoy discounted rates at The...

  • Reception Supervisor

    4 weeks ago

    London, United Kingdom Soutine Full time

    Taking inspiration from the great boulevard cafés of Paris and the artistic heritage of St John’s Wood, Soutine is an informal neighbourhood rendezvous. **Why work with us as a **Maitre D/**Re**ception Supervisor**: - Enjoy discounted rates at The Wolseley Hospitality Group and Minor Hotels globally - Refer a Friend + Rewarding Excellence Schemes -...

  • Reception Supervisor

    5 days ago

    London, United Kingdom Portico Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Reception Supervisor

    1 month ago

    London, United Kingdom Step Ahead Full time

    **Reception Supervisor** **Position Overview**: We are seeking a skilled and experienced Reception Supervisor to join our team. As a Reception Supervisor, you will play a pivotal role in ensuring the smooth and efficient operation of our front desk. Your leadership, attention to detail, and commitment to exceptional customer service will contribute to a...

  • Reception Supervisor

    1 month ago

    London, United Kingdom F1 Arcade St Pauls Full time

    **THE BRAND** At F1 Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with ‘best in...

  • Reception Supervisor

    1 week ago

    London, United Kingdom Portico Full time

    Company Description Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Reception Supervisor

    3 weeks ago

    London, United Kingdom Portico Full time

    Job DescriptionPortico are currently recruiting for a Reception Supervisor for our team based at an American multinational investment bank and financial services company based in the City.The investment bank and financial services company are a true flagship location for Portico!The team take pride in being the service partner selected to deliver the front...

  • Reception Supervisor

    1 month ago

    London, United Kingdom C&C Search Full time

    **Posted** 17 April 2023 **Salary** **£30000 - £40000 per annum + Plus full benefits package** **Location** London **Job type** - Permanent**Discipline** - Receptionists**Reference** J10578_1681817515 **Contact Name** C&C Search **Job description**: C&C Search is currently recruiting for this new opportunity. **Location: City** **All about the...

  • Reception Supervisor

    1 week ago

    London, United Kingdom Portico Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Reception Supervisor

    1 week ago

    London, United Kingdom Portico Full time

    Company Description Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Hotel Reception Supervisor

    1 month ago

    London, United Kingdom Step Ahead Full time

    **Hotel Reception Supervisor** **Position Overview**: We are seeking a skilled and experienced Hotel Reception Supervisor to join our team. As a Reception Supervisor, you will play a pivotal role in ensuring the smooth and efficient operation of our hotel's front desk. Your leadership, attention to detail, and commitment to exceptional customer service will...

  • Reception Manager

    1 month ago

    London, United Kingdom Apex Resourcing Ltd Full time

    A leading international 4-star Hotel located in Wembley, West London are looking for a Reception Manager or Front of House Manager for a fantastic career opportunity. We are ideally seeking an experienced Reception Manager, Reception Supervisor or Front of House Duty Manager with previous experience managing a small to mid-size team of...

  • Front Office Supervisor

    4 weeks ago

    London, United Kingdom St Ermin's Operating UK Limited - Reception Full time

    We are looking for an experienced **Front Office Supervisor** to join the team here at St Ermin’s Hotel. If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you. Looking after our people is all that we care about. We are a London living wage, Workplace...

  • Hotel Reception Supervisor

    1 month ago

    London, United Kingdom Step Ahead Full time

    **Hotel Reception Supervisor (Night Shift)** **Position Overview**: We are currently seeking a dedicated and experienced Hotel Reception Supervisor to join our night shift team. As a Reception Supervisor, you will play a crucial role in overseeing the efficient operation of our hotel's front desk during nighttime hours. Your leadership, attention to detail,...

  • Reception Supervisor

    4 weeks ago

    London, United Kingdom Step Ahead Full time

    **Reception Supervisor - Aircrew Desk** **Position Overview**: We are currently seeking a dedicated and efficient Reception Supervisor to oversee our Aircrew Desk. As the Reception Supervisor - Aircrew Desk, you will play a critical role in ensuring the smooth operation of this specialized front desk. Your leadership abilities, attention to detail, and...

  • Reception Supervisor

    1 month ago

    London, United Kingdom Imperial College Healthcare NHS Trust Full time

    Clerical Supervisor - Band 4 We are looking for a dynamic and highly motivated individual to head our reception team at Charing Cross Hospital. You will need excellent communication and organisational skills and be able to work under pressure and have previous supervisory experience Reception is the first point of contact for patients, clinicians and other...