Residential Student Services Officer

1 week ago

Cambridge, United Kingdom Stafford House International Full time

Supporting our students to adapt to life in Cambridge, problem solving, and generally giving a very warm welcome. That’s just a few aspects of what’s involved in working for Stafford House International, Cambridge, as a Student Services Officer.

**Who are we?**
We’re a fast-paced, vibrant English Language School, based in the Cambridge and our Student Services Officer team are based in our school’s Reception. We welcome hundreds of young adults from overseas each year. We provide English language courses and support students with their accommodation, safety and well-being. We also offer a wide range of activities and excursions. As Student Services Officer, you will be the first port-of-call for their questions ranging from checking them in/out, accommodation queries, to adjusting to life in Cambridge.

This is a 6 month contract which may have the opportunity to be extended, and will involve working weekends and sometimes into the evenings. You will also be responsible for the emergency on-call phone, usually over the weekend, supporting new students with their arrivals.

The post offers full-board accommodation as this is a residential position and a full job-description is available on our company website.

**Here’s a little of what it takes to be a Student Services Officer**:

- Experience of working with international students or in a residential setting is useful to the role
- Additional languages are of benefit
- A can-do attitude is essential. You’ll need to think on your feet and enjoy problem solving
- You will need to be a skilled communicator
- Be customer focused, able to support our students with confidence and sensitivity
- You will be comfortable working with databases and MS Office packages
- You have a sense of fun and are not afraid to get stuck in

**Here’s what’s in it for you**:

- Full-board accommodation is provided
- Full time role (37.5 hours per week), offering training and development from within a supportive team
- Working in a fun, multicultural environment
- Wellbeing packages, Employee discounts and more
- £23,100 per annum pro rata

**More Information**:
**WHO ARE WE?** Stafford House has over 70 years’ experience in providing international students with great English language study experiences in the UK. Our mission is to educate, inspire and help our students enjoy our locations, empowering them with confidence to realise their personal potential. Stafford House comprises 2 brands, Stafford House International and Stafford House Study Holidays.
We offer 7 fantastic study locations within the UK with a wide range of courses to choose from including English Language and activities, creative Art & Design, sports, and academic preparation courses.
Stafford House International is part of CATS Global Schools (CGS), a leading education group committed to inspiring the next generation of world shapers.

**OUR COMMITMENT TO INCLUSION AND DIVERSITY**:We are committed to diversity, inclusion and belonging. Building on our core values - Pioneering, Persevering, People - we pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all.

**AND FINALLY**
What are you waiting for? We look forward to hearing from you. Good luck

**Job Types**: Full-time, Fixed term contract

**Salary**: £23,100.00 per year

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Free parking
- Relocation assistance

Application question(s):

- Are you aware that this is a residential position, for 6 months minimum?

Work authorisation:

- United Kingdom (required)

Work Location: In person

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