Student Service Advisor

4 days ago

Cambridge, United Kingdom Cambridge Education Group Full time

**Who are we looking for?**

Due to the continued growth of student numbers, CEG Digital is looking for a **Student Advisor** to join our team in CEG Digital on a hybrid model with 2 days of office work 3 days remote.

Our Student advisors will ensure that our global community of online learners can take advantage of all the relevant support available throughout their journey.

Our courses have multiple intakes per year, and you will guide new students through this critical enrolment period by offering support and responding to any queries to ensure all students have a positive experience from the outset.

**Key Responsibilities**:

- Support an excellent student experience by answering non-academic student queries, escalating to other teams where necessary, and providing advice to students.
- To ensure communications systems and practices support effective management arrangements and promote good relations with students on the courses.
- To maintain appropriate and effective records and management information and statistics in relation to the frontline services to help inform the development of the service.
- Work collaboratively across teams including, university services and faculties, academics, and sales to ensure an exceptional student experience.
**The ideal Student Advisor will have**:

- Experience of providing excellent customer service
- Experience of complying with established policies, procedures and timescales
- Experience of working in a student-facing support role in FE or HE, particularly in a pastoral care context (Desirable)
- The ability to build rapport with a diverse range of colleagues and customers
- The ability to work unsupervised and on own initiative as well as to work proactively as part of the team
**What does CEG Digital do?**

Working closely with our partner universities, CEG Digital helps create, market and deliver part-time online and blended University programmes to students around the world. We use cutting-edge technology, sector-leading pedagogy, and first-class student support to provide an outstanding educational experience. CEG Digital is part of Cambridge Education Group a global company with its headquarters in Cambridge, UK.

**Benefits**
- Private Medical Insurance
- Life Assurance cover
- Competitive salary
- Hybrid/Flexible working
- Perkbox (includes hundreds of discounts)
- Salary sacrifice Car Leasing Scheme from Tusker
- Salary sacrifice Cycle to Work scheme
- Salary sacrifice Technology Purchasing Scheme
- Employee Assistance Program (EAP) - giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
- Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)
- Social committee - who organise social events across the Company

Pension - Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

Holiday - Enhanced holiday of 25 days plus 8 UK bank Holidays.

**Job Types**: Full-time, Permanent

**Salary**: Up to £22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexible schedule
- Life insurance
- Private medical insurance
- Referral programme
- Wellness programmes
- Work from home
Schedule:

- Monday to Friday

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