Band 3 Helpdesk Support

6 months ago


Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
The BSOL Procurement Collaborative (BSOL PC), hosted by University Hospitals Birmingham NHS Foundation Trust (UHB) provides procurement and supply chain services to UHB; Birmingham Women's and Children's NHS Foundation Trust and the Royal Orthopaedic Hospital NHS Foundation Trust & Birmingham Community Healthcare NHS Foundation Trust.

The role will be based at the BSOL PC offices, Regent Court Birmingham.

The service desk provides customers with a single point of contact to log and resolve various procurement queries. As part of the Help Desk team the Helpdesk Support you will be responsible for responding to all customer and user contact with the service desk and to accurately record and track calls with internal support teams and 3rd party suppliers.

The post holder will be a member of the Procurement Help Desk team and will be required to adopt a flexible approach towards any procurement activities. One of the key roles will be to help develop and present a positive customer image to all users of the Service Desk.

The job will involve using various computerised systems, e.g. the Oracle, Sage; Integra Finance System's to support the requisitioning of goods and services.

We are looking to recruit an ambitious, tenacious and confident Helpdesk Support to join a supportive team who all work hard together in making a success of the BSOL Procurement Collaborative. If that is you then we want to hear from you.

**Main duties, tasks & skills required**:
PRIMARY DUTIES & AREAS OF RESPONSIBILITY

1.To provide advice, guidance and support an efficient and professional Helpdesk service

2.To deliver excellent customer service to all users

4.Receive calls to helpdesk and follow agreed procedures for recording, initiating action, responding to customer and updating the task management system.

5.Complaint handling -. Liaise effectively with Supplier, Procurement and Stores staff to ensure prompt resolution to customer enquiry.

6.Follow agreed procedure to activate Helpdesk job processes.

7.Comply with trust policies and procedures and operational changes that may be implemented for the development of the service

8.Ensure all records are kept accurately and confidentially

9.Prioritising all incoming work on a daily basis, including responding quickly and appropriately to urgent/important issues.

10.To provide administrative support to Procurement which includes word processing, typing/keyboard skills to produce correspondence, reports and other documents, filing, photocopying and scanning. Filing of information electronically and manual, in an organised manner.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (eg. GCSE English and Maths A-C/ 9-4)
- Business Administration NVQ level 3 or equivalent experience in an administrative environment
- Willing to undertake relevant training for the position

**Desirable**:

- Chartered Institute of Purchasing and Supply (CIPS) Foundation level

**Experience**:
**Essential**:

- Relevant experience of working in a patient, public or customer services focussed role
- Knowledge of Microsoft Office Software.
- Knowledge of Systems such as Integra, Sage & Oracle
- Experienced in identifying problems and proposing solutions or improvements

**Desirable**:

- Commercial experience.
- Experience in Public Sector
- Experience in Private Sector

**Additional Criteria**:
**Essential**:

- Good numeracy and literacy skills
- G



  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: The BSOL Procurement Collaborative (BSOL PC), hosted by University Hospitals Birmingham NHS Foundation Trust (UHB) provides procurement and supply chain services to UHB; Birmingham Women's and Children's NHS Foundation Trust and the Royal Orthopaedic Hospital NHS Foundation Trust & Birmingham Community Healthcare NHS Foundation Trust. The...


  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: The BSOL Procurement Collaborative (BSOL PC), hosted by University Hospitals Birmingham NHS Foundation Trust (UHB) provides procurement and supply chain services to UHB; Birmingham Women's and Children's NHS Foundation Trust and the Royal Orthopaedic Hospital NHS Foundation Trust & Birmingham Community Healthcare NHS Foundation Trust. The...


  • Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    Job summary The BSOL Procurement Collaborative (BSOL PC), hosted by University Hospitals Birmingham NHS Foundation Trust (UHB) provides procurement and supply chain services to UHB; Birmingham Women's and Children's NHS Foundation Trust and the Royal Orthopaedic Hospital NHS Foundation Trust & Birmingham Community Healthcare NHS Foundation Trust. The...


  • Birmingham, United Kingdom Birmingham Community Healthcare NHS FT Full time

    Job Description Act as first point of contact for the Helpdesk and contract services ensuring a professional, polite, friendly and helpful approach is maintained at all times whilst maintaining effective working relationships and communication channels. Manage and respond to queries and requests either by telephone or face-to-face in a courteous and...


  • Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

    Birmingham Community Healthcare NHS Foundation Trust has an exciting opportunity for you to join our Estates and Facilities team. A fantastic opportunity has arisen within the Birmingham Community Healthcare NHS Foundation Trust; we are seeking an experienced Facilities Administrator to support our Estates and Facilities Directorate. The successful...


  • Birmingham, United Kingdom Executive Network Group Full time

    Support Services Manager - HelpdeskJob Description:We are seeking a skilled Support Services Manager to oversee daily helpdesk operations and provide exceptional support to end-users. The ideal candidate will be a proactive problem-solver with a passion for customer service and a proven track record of delivering high-quality support.Key Responsibilities:*...


  • Birmingham, United Kingdom Hart Training and Recruitment Full time

    We are recruiting for 3 x Customer Helpdesk Advisors to join our client who is a large organisation based in Edgbaston, Birmingham. You will be providing excellent customer support on a national project. This is an ongoing long-term temporary position, starting 8th January for approximately 6 months. Hours of work are 35 per week, 9:00 am to 5:00 pm Monday...

  • Helpdesk Coordinator

    4 weeks ago


    Birmingham, United Kingdom CV-Library Full time

    Location: Birmingham Day Rate: Umberella Rate circa £75-80 per day Contract Type: Umbrella Company Are you a proactive problem-solver with a passion for customer service? We’re seeking a skilled Helpdesk Coordinator to join our dynamic team! This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys...


  • Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    About the RoleWe are seeking an ambitious and tenacious Helpdesk Support to join our Procurement team at University Hospitals Birmingham NHS Foundation Trust. As a key member of our team, you will be responsible for providing an efficient and professional Helpdesk service to our customers.Key ResponsibilitiesProvide advice, guidance and support to customers...


  • Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    Job SummaryThe Procurement Service Desk at University Hospitals Birmingham NHS Foundation Trust is seeking a highly motivated and organized Helpdesk Support Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our stakeholders, responding to procurement queries, and ensuring timely...

  • Helpdesk Supervisor

    5 months ago


    Birmingham, United Kingdom Compass Group Full time

    **Helpdesk Supervisor** We're currently recruiting a dedicated Helpdesk Supervisor to support the Helpdesk Manager to oversee the contract helpdesk team to help ensure the smooth running of the operations in 14forty. Integrated facilities management services with a purpose. We’re here to make workplaces better, cultivating working environments that...

  • Helpdesk Operator

    6 months ago


    Birmingham, United Kingdom EQUANS Full time

    EQUANS is looking for a Helpdesk Operator to join our team based at Sandwell Hospital on a permanent basis. This is a full time role working 40.25 hours per week (shift pattern). On offer is a salary banding of £24, - £ per annum and shift allowance as well as benefits package.   You will report directly to Contract Services Manager and will be...

  • Helpdesk Operator

    5 months ago


    Birmingham, United Kingdom Equans Full time

    **Requisition ID**: 57548**Domain**: Support Services/Customer Services and Administration**Contract type**: Permanent**Schedule**: Full-Time**EQUANS is looking for a Helpdesk Operator to join our team based at Sandwell Hospital on a permanent basis. This is a full time role working 40.25 hours per week (shift pattern). On offer is a salary banding of...

  • Helpdesk Operator

    5 months ago


    Birmingham, United Kingdom Equans Full time

    **Requisition ID**: 57418**Domain**: Support Services/Customer Services and Administration**Contract type**: Permanent**Schedule**: Full-Time**EQUANS is looking for a Helpdesk Operator to join our team based at Sandwell Hospital on a permanent basis. This is a full time role working 40.25 hours per week (shift pattern). On offer is a salary banding of...

  • Admin Support

    5 months ago


    Birmingham, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full time

    Due to the current postholder promotion, an exciting opportunity has arisen within Learning Disabilities/Autism Directorate for a Band 3 Admin Support with the PA office at Brooklands. Combining high standards and commitment with experience and excellent communication both written and verbal alongside having exceptional organisational skills are essential...

  • Helpdesk Administrator

    6 months ago


    Birmingham, United Kingdom CBRE GWS Full time

    **Company Profile** CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48...

  • Helpdesk Administrator

    5 months ago


    Birmingham, United Kingdom Smart Parking Full time

    ** Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)** **Operations team - Helpdesk Administrator** Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking.... **ROLE...

  • Helpdesk Administrator

    6 months ago


    Birmingham, United Kingdom Smart Parking Full time

    ** Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)** **Operations team - Helpdesk Administrator** Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking.... **ROLE...


  • Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

    We are pleased to offer an exciting opportunity for a Band 3 Therapy Assistant to join our established multidisciplinary team on the neuro rehabilitation ward working with patient that have had a Stroke and other neurological condition’s such a Traumatic Brain Injury. Supporting in there rehabilitation ward at Moseley Hall Hospital. We are looking for a...


  • Birmingham, United Kingdom CV-Library Full time

    Location: Birmingham Contract Type: Day Rate (Umbrella Company) Salary: Competitive day rate About Us: We are a leading facilities management provider dedicated to delivering high-quality services to our clients. We are currently seeking a motivated and organized Facilities Management Helpdesk Coordinator to join our team on a day-rate basis through an...