Support Services Manager

2 weeks ago


Birmingham, United Kingdom Executive Network Group Full time
Support Services Manager - Helpdesk

Job Description:

We are seeking a skilled Support Services Manager to oversee daily helpdesk operations and provide exceptional support to end-users. The ideal candidate will be a proactive problem-solver with a passion for customer service and a proven track record of delivering high-quality support.

Key Responsibilities:

* Oversee daily helpdesk operations, ensuring timely resolution of tickets and monitoring service level agreements (SLAs)
* Provide exceptional support to end-users via phone, email, and chat, utilizing helpdesk software and ticketing systems
* Collaborate with IT teams to escalate and resolve complex issues
* Maintain documentation and knowledge base for common queries

Requirements:

* Proven experience in a helpdesk or support role
* Strong communication and interpersonal skills
* Proficient in helpdesk software and ticketing systems
* Ability to multitask and prioritize effectively
* Relevant certifications (e.g., ITIL) are a plus

What We Offer:

* Competitive day rate of £75-80 through an umbrella company
* Flexible working arrangements
* A supportive and inclusive work environment
* Opportunities for professional growth and development

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply.
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