Band 3 Customer Service Support Specialist

2 weeks ago


Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time
About the Role

We are seeking an ambitious and tenacious Helpdesk Support to join our Procurement team at University Hospitals Birmingham NHS Foundation Trust. As a key member of our team, you will be responsible for providing an efficient and professional Helpdesk service to our customers.

Key Responsibilities
  1. Provide advice, guidance and support to customers via email, telephone and in person.
  2. Deliver excellent customer service and maintain a positive customer image.
  3. Record and track calls with internal support teams and 3rd party suppliers using our computerised systems.
  4. Liaise effectively with Suppliers, Procurement and Stores staff to ensure prompt resolution to customer enquiries.
  5. Prioritise all incoming work on a daily basis and respond quickly and appropriately to urgent/important issues.
  6. Provide administrative support to Procurement, including word processing, typing/keyboard skills and filing.
About Us

University Hospitals Birmingham NHS Foundation Trust is a leading NHS Foundation Trust in the UK, committed to creating the best place for our staff to work. We invest in the health and wellbeing of our staff, offer a wide variety of training and development opportunities, and strive to create a kind and inclusive environment.

We are dedicated to equity of opportunity and removing all barriers, including discrimination, to enable every individual to reach their true potential and thrive in their work. If you are a motivated and flexible individual who is committed to delivering excellent customer service, we want to hear from you.



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