Administrative Officer

3 weeks ago

Leeds, United Kingdom Valuation Office Agency Full time

**Details**:
**Reference number**:

- 283390**Salary**:

- £22,524**Job grade**:

- Administrative Officer**Contract type**:

- Temporary
- Loan**Length of employment**:

- Temporary for 6 months with view to extension and/or permanency**Business area**:

- VOA - Associates - People Group.**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- LeedsAbout the job

**Job summary**:
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers. We offer a whole host of learning and development opportunities to support your career development.

We’re looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation and benefits support to the government and local authorities. Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest.

At the heart of the agency, we are committed to providing our people with a work environment which is accommodating and accessible to all and which values diversity and inclusion in everything we do. We encourage our people to bring their whole selves to work by providing a culture that values different perspectives to help tackle complex problems, promote innovation, and deliver stronger decision making in a safe and supportive environment. We therefore welcome applicants from a diverse range of backgrounds to join our organisation and enable us to be representative of the communities we serve.

**Job description**:
**Administrative Officer - Learning and Support Team - Role Overview**

We are looking for an Administrative Officer to provide essential administrative functions to our Learning and Support Team. We’re looking for someone who is eager to contribute to our Learning and Development (L&D) function through their excellent organisational skills. You will have a naturally supportive nature and be willing to undertake a range of tasks to support the team and wider agency.

Being **‘a** great place to work’** **is one of the key objectives for the Valuation Office Agency. We are dedicated supporting our teams and offering them the opportunity to continuously improve. Therefore, we are committed to providing a high-quality learning and support offer that reflects the needs of our workforce.

**Key Responsibilities**:

- Resolving queries received from the business, both verbally and in writing.
- Booking internal and external training facilities.
- Administration of the Learning Management System - Including management of learner accounts, booking new employees onto relevant learning events, and resolving any difficulties for individuals who are attending events.
- Supporting front line trainers in the smooth running of events. This may include contacting venues with a list of attendees, following up non-attendance at events, and collating feedback.
- Collating and providing statistics for the L&D management team to feed into agency wide reporting.
- Monitor event waiting lists and allocate spare places where appropriate to ensure workshops are full where possible.
- Support the wider L&D team with ad hoc tasks where appropriate.

**Person specification**:
We are looking for an individual with a willingness to contribute to the Learning and Development function who can undertake administrative tasks to a high standard.

It’s not necessary for you to have experience in this specific area but you’ll be passionate about providing a high level of service for our stakeholders and be a great team player.

**Essential requirements**
- Good oral and written communication skills as the role will involve supporting a wide range of customers and stakeholders.
- Good organisational and planning skills - able to prioritise competing demands effectively.
- Excellent team player who can work flexibly to understand the needs of both their immediate team and the wider team they support.
- Ability to build effective relationships with a range of stakeholders.
- An understanding of how to deliver a quality service to customers and stakeholders by understanding their needs and expectations.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Working Together
- Communicating and Influencing
- Delivering at Pace

**Benefits**:
The VOA operates a Flexible Working policy, allowing you to balance your work and personal commitments.

The VOA also operates Hybrid Working - your role will be a combination of office and home working.

We offer a generous leave allowance that starts at 25 days and goes up to 30 days after 5 years’ service.
- _Pay_ - In the last few years, we have increased both the minimum and maximum pay points for everyone in the VOA.
- _Pension_ - We make contributions to our colleagues’ Alpha pension equal to at least 26% of th

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