Medical Receptionist/administrator

6 months ago


Cambridge, United Kingdom York Street Medical Practice Full time

York Street Medical Practice is a vibrant Cambridge city centre GP Surgery caring for 10,700 patients. We strive to be a learning organisation, promote a good work life balance and have a lovely working environment. We are looking for a friendly and reliable individual to join our multi-skilled administration team.

For example, Wednesday 8.30- 5.00pm, Thursday 8.00- 5.00pm and Friday 8.30-6.30pm. With a one hour unpaid lunch break.

**Job Title**:Receptionist/ Administrator

**Accountable to**:Assistant Practice Manager

**Purpose**:
To provide reception and administrative support for the Practice to assist the Doctor and Nurse Teams care for our patients. Facilitate non clinical services for our patients.

**Job summary**

Your main duties will include but are not limited to:

- Receive and make telephone calls
- Attend to patients at the front desk
- Assist with queries from patients and other medical professionals
- Using a computer clinical system to process prescriptions, registrations, booking and amending appointments and other administrative tasks.
- Opportunity to progress learning on more specialised areas of the role such as e-referrals, summarising, medical reports, childhood immunisations and cervical screening administration

**Job responsibilities**
- Dealing with patients, visitors and other health professionals either in person or on the telephone.
- Assisting patients with enquires regarding results of tests, prescriptions and appointment bookings.
- Scanning and processing documents into patients records
- Issuing repeat prescriptions and dealing with enquiries relating to prescriptions
- Entering new patient registrations and updating patient information onto the clinical system
- Processing patients’ records when they register and leave the Practice.
- Processing of internal messages and tasks.
- Processing referrals, smear invites and summarising patient’s records.
- Work closely with the GPs, Practice Management and other members of the Practice Team to contribute to planning, developing and implementing changes within the practice.
- Administrative tasks as appropriate and directed by the Senior Patient Care Co-ordinator or Assistant Practice Manager.
- Maintaining patient confidentiality at all times.

**Personal and people development**
- Keeping up to date with mandatory training

Team working

Continually seek ways of improving procedures and workflows to improve effectiveness of our team

**Health, safety and security**
- Adhere the Practice procedures for Health & Safety and infection control.
- Duties include unlocking and securing the Practice at appropriate times, when allocated to do so.

**Equality and diversity**
- Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with Practice procedures
- Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Train and act as a chaperone if requested to do so.

**Any other duties**
- Any duties commensurate with the role.
- Attend regular Staff meetings.

The practice places great emphasis on team working and aims to embrace good relationships throughout the team. All staff are encouraged to attend appropriate staff meetings and take part in other activities important to Practice life.

The changing nature of primary care means that new challenges are regularly presented for us to take on. This means that the post holder should be prepared, as with all members of the team, to take on appropriate tasks as requested by the Senior Patient Care Co-ordinator, Management and Partners

**Person Specification**

**Academic/Vocational Qualifications**

Essential:

- Able to demonstrate numeracy, written and spoken English

**Experience**

Essential:

- Working with the general public
- Administration roles

Desirable:

- Work within a health setting
- Knowledge of patient confidentially

**Knowledge/ Skills**

Essential:

- Demonstrate IT literacy
- Demonstrate clerical skills
- Display Customer Service skills
- Communication skills
- Interpersonal, telephony, spoken word and listening

Desirable:

- Previous work with Microsoft office suite

**Qualities/Attributes**

Essential:

- Evidence of working as a team member
- Show ability to follow policy & procedures

**Job Type**: Part-time

Pay: £11.44 per hour

Expected hours: No more than 24 per week

**Benefits**:

- Company pension
- Free parking

Schedule:

- Monday to Friday

**Experience**:

- administration: 1 year (required)

Work Location: In person


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