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Guest Service Assistant

4 months ago

East London, United Kingdom RBH Management Full time

**Job Ref**:RBH12544

**Branch**:Holiday Inn Express London - Limehouse

**Location**:Holiday Inn Express London - Limehouse, London

**Salary/Benefits**:£23,993 per annum

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Flexible Hours

**Hours per week**:40

**Posted date**:01/08/2023

**Closing date**:14/09/2023

**JOIN OUR FAMILY**

At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

**A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT HOLIDAY INN EXPRESS - LONDON LIMEHOUSE**
- What you'll be doing..._

Reporting to the Front Office Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express - London Limehouse. You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food Beverage Assistant and Housekeeping - no shift is the same

Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service

**WHAT WE NEED FROM YOU**
- We hire mostly on personality potential but here are a few of our requirements..._

To succeed in the role of Guest Service Assistant you will need the following qualities and skills.
- Outstanding communication skills
- Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up
- A can-do attitude
- Computer literate with a professional telephone voice
- Be available to cover both day and night shifts as per departmental rota.

**WHAT WE OFFER**
- You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.

**EQUAL OPPORTUNITIES**

**#LifeatRBH**

The modern Holiday Inn Express London - Limehouse lies just outside the City of London and the Congestion Charge zone in the East London district of Limehouse. It's just a short walk to Docklands Light Railway (DLR) links for 20-minute journeys to central London and London - City Airport.

The Holiday Inn Express London - Limehouse's 4 meeting rooms can be tailored to meetings for up to 20 people. You can hop on the DLR train for 5 minutes to Canary Wharf and Bank stations, and get to exhibitions and conferences at ExCel exhibition centre in just 13 minutes. There's wireless Internet throughout the hotel.

Drive just 10 minutes to The O2 arena in Greenwich for live music and entertainment. You can buy a London Travelcard to get to the city's sights.