1st Line Support

1 month ago


Lambeth, United Kingdom Coburg Banks Limited Full time

**Job Title**:1st Line Support

**Location**:Waterloo

**Salary**:£24,000 - £26,600

**Benefits**:Generous annual leave & pension, Overtime available

**Why should I apply?**

This is a fantastic opportunity for someone who is looking for a career in IT. In this role, you will be given full training and pushed to progress through the ranks and develop your IT career. This is also a great opportunity for someone hoping to moveinto management.

**What will I be doing?**

You will be joining a team of 8 Service Desk Analyst who offer internal support across 3 different sites. You will get the opportunity to visit the other sites on various occasions and meet the people you are supporting.

1st Line Support duties:

- Ensure computing, audio-visual, and reprographic resources are well-maintained and supported
- Provide a range of digital media resources
- Provide customer-focused technical support
- Provide support on Windows 10 and Office 365
- Maintain a high ticket turnaround whilst providing excellent customer services
- Provide mobile device support (both iOS and Android)

**What's in it for me?**
- Excellent training and career progression
- 30 days annual leave plus Bank Holidays
- Generous Pension
- Cycle to work scheme
- Rewards plans

**Am I right for the role?**

If you are passionate and dedicated and aiming to start a successful and lengthy career in IT, this is the perfect role for you. This would also be a great role for a Graduate or an Apprentice.

1st Line Support requirements:

- Knowledge of Windows 10 operating system
- Knowledge of Microsoft 2016/365
- Knowledge of Mac OS X
- 5 GCSEs or equivalent
Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.



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