Customer Service Advisor
2 days ago
Customer Service Advisor - Business Banking
Location: Teviot House - Edinburgh Gyle
Start date: Various
Rate of pay: £10.63 per hour
Working Hours: Monday to Friday 35 hours 9-5pm
Length of contract: Minimum 6 months with good opportunity to be extended
ROLE DESCRIPTION:
As a customer service advisor, you will be key to Helping British Businesses Prosper by supporting UK businesses within a responsible, sustainable, and inclusive bank. As a customer service advisor, you will be the first point of contact for all business bankingcustomer enquiries. You do not need previous customer service experience, but you do need a real can-do attitude. As a customer service advisor, you will be responsible for delivering a first-class service, using effective questioning, and listening skillswhilst building a rapport.
Your role as a customer service advisor includes:
- Working in Account Opening Centre team - Business Banking.
- Dealing with a mixture of customer in and outbound calls.
- Building relationships with customers.
- Administration work - Updating inhouse systems.
SKILLS REQUIRED:
- Excellent communication skills both verbal and written
- Ability to engage empathetically with customers
- Confident using a computer and updating systems
- Teamwork - looking to help colleagues around them
- Adaptable and able to flex to changes
WHAT'S IN IT FOR YOU?- Working as part of a diverse workforce that embraces individuality
- Being part of a team that helps Britain prosper
- Excellent paid training and on-going support
- Competitive rate of pay/pay progression after 6 months
- Monthly Pay
- Potential for extension or a permanent contract
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