Customer Service Advisor

2 weeks ago

Edinburgh, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Are you a Customer Service Professional that is confident at dealing with complex queries?**

**Have you previously worked in Financial Services within either the Banking, Pensions or Insurance industry?**

**Do you have a passion for making a difference to customers lives?**

**Our client, one of the UK's leading financial institutions are looking for both Full-time and Part-time Customer Service Advisors to join their collaborative team.**

**Job Title**:Customer Service Advisor
**Pay**:£23,370- £25,000 DOE (pro-rata for PT)
**Duration**: Permanent
**Working pattern**: Hybrid (2 days in the office 3 at home)
**Hours**:FT-Mon-Fri-35 hours pw or PT-Mon-Fri-16 hours pw
**Location**: Edinburgh

**Benefits package**:

- A generous pension contribution of up to 15%- An annual performance-related bonus- Share schemes including free shares- Benefits you can adapt to your lifestyle, such as discounted shopping- 22 days' holiday, with bank holidays on top- A range of wellbeing initiatives and generous parental leave policies**You will achieve this by**:

- Answering inbound calls in a polite a polite, courteous, and timely manner from both direct customers and Independent Financial Advisers.- Assisting customers with their accounts, updating/changing personal details, organising password resets, helping unlock accounts.- Advising the client how to add or withdraw funds and providing guidance on our platform.- Recording customer interactions to ensure an accurate audit trail is available.- Always striving to provide a solution for each customer.- Experience of working in a call centre environment within financial services experience.- Excellent verbal, written and interpersonal communication skills.- Outstanding customer service skills and dedication to providing exceptional customer care.- Must be self-motivator and self-starter.- Focus on quality and customer service.- Exceptional listening and analytical skills

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