Customer Service Advisor

1 week ago


Edinburgh, United Kingdom Pertemps Network Group Full time

**Job Description**:
Job Title: Customer Service Advisor
Location: Central Edinburgh
Hours: 36 hours, Monday - Friday between 0830 - 1700
Start Date: Immediate
Duration: Temporary, ongoing
Pay rate: £11.81 per hour
We are seeking a highly motivated and customer-focused individual to join our public sector client as a Customer Service Advisor. You will be responsible for handling inbound customer queries, as well as providing excellent customer service to our clients' customers.
Key Responsibilities:

- Providing excellent customer service to clients via telephone- Handling customer queries and complaints efficiently and professionally- Escalating complex issues to relevant teams as required- Updating and maintaining customer records in the system- Contributing to team targets and KPIs**Requirements**:

- Proven experience in a customer service role, preferably in a call centre environment- Excellent communication skills and a friendly, helpful demeanour- Ability to work well under pressure and meet targets- Strong attention to detail and ability to multitask- Good knowledge of Microsoft Office and other relevant software



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