Customer Service Advisor

2 days ago


Edinburgh, United Kingdom Pertemps Scotland Full time

Senior Customer Service Advisor
Location: Edinburgh

**Salary**: £18500 - £24000 depending on experience
Working Hours: Monday - Friday hours between 0800 -18.00 NO WEEKEND WORKING
Office and homeworking combined
Pertemps are working in partnership with one of the largest banks in the UK, and we are looking for the best Senior Customer Service advisors to join our partners in their friendly call centre environment.
The Role:
As a Senior Customer Service advisor, you will be the first port of call for our customers, responding to general banking enquiries and resolving any customer queries.
In your role as a Senior Customer Service advisor, you will need to have an engaging approach, giving a first-class service to maximise the customer experience.
Working Monday to Friday on a 35hr working week, this is a great opportunity to join a leading bank in the financial services arena. This is a full-time opportunity, however part time will be considered working 21shrs over 3 days.
In the role of Senior Customer Service advisor, you will enjoy the benefit of parking facilities whilst on site working for 3 days, and remote working for 2 days.
Main Duties:

- Answering high volume inbound calls, being the first point of contact for customers.
- Taking ownership of customer problems, working to resolve as first point of contact
- Escalating calls as required.
- Providing excellent customer service
- Updating CRM system with notes of calls
- Admin duties as required

Skills/Experience Required:

- Previous experience working within a customer service environment
- A passion to deliver exceptional customer service
- Ability to work in a fast paced environment
- Good organisational skills

Due to the nature of this role, vetting checks will be required which will include a Credit Check and Disclosure Scotland Check.



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