Customer Service Advisor

5 months ago


Edinburgh, United Kingdom ABM Full time

**Description**:
**JOB TITLE: Customer Service Advisor**

**LOCATION: Gyle shopping Centre**

**SHIFT PATTERN: Saturday & Sunday, 15 HOURS PER WEEK**

**PAY RATE: £10.82** PER HOUR**

ABM UK is a leading provider of facility service solutions in the UK. With over 30 years of experience, we have built a reputation for delivering exceptional service to our clients across various industries. We understand that generic facility services don't work, which is why we take the time to understand our clients' unique needs and provide customized solutions.

As a Customer Service Advisor, you will play a crucial role in ensuring the satisfaction of our clients. Your strong communication and problem-solving skills will be instrumental in addressing client inquiries and resolving any issues that may arise. You will work closely with both internal teams and external stakeholders to ensure smooth operations and exceed customer expectations.

At ABM UK, we value our employees and strive to provide a safe and inclusive work environment. We offer excellent career development opportunities and encourage innovation and best practices. Join our team and become part of a company that not only values excellence in service delivery but also fosters pride and ownership among its employees.

**Responsibilities**:

- Provide exceptional customer service through effective communication and problem-solving skills.
- Address client inquiries and resolve issues in a timely and professional manner.
- Collaborate with internal teams to coordinate and prioritize tasks.
- Maintain accurate records of client interactions and feedback.
- Proactively identify and escalate issues to the appropriate teams for resolution.
- Monitor service performance and recommend improvements to enhance customer satisfaction.
- Stay up-to-date with industry trends and best practices in customer service.



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