Customer Service Advisor

2 weeks ago


Edinburgh, United Kingdom Blue Arrow Ltd. Virtual Hub Full time
Job Title: Customer Service Advisor

Blue Arrow Ltd. Virtual Hub is seeking a highly skilled and dedicated Customer Service Advisor to join our Homes Operations Mortgages New Business Team. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting our customer journey of 'Help me own a home.'

Key Responsibilities:
  • Liaise with customers on a wide range of products, brands, propositions, and systems, providing end-to-end case ownership and ensuring a positive quality customer experience.
  • Use your judgement to make complex decisions based on demanding enquiries and information presented across multiple products, brands, systems, and customer types.
  • Collaborate with team members to manage and prioritize workload, ensuring all contact is professional and setting clear expectations for the customer.
  • Build strong relationships with brokers, delivering key messages in relation to lending decisions across a wide portfolio of brands and channels.
  • Maintain competency in all product categories, accurately calculating affordable lending on complex scenarios, and applying intelligent judgement to support affordability requests.
Requirements:
  • Excellent verbal communication skills to share ideas and proposals for improvement with colleagues and Line Manager.
  • Ability to work at pace, adapting to new challenges and delivering against SLA's.
  • Highly curious and enjoy exploring new subjects, pushing beyond the original question to unearth customer insights and identify improvements.
About Us:

Blue Arrow Ltd. Virtual Hub is proud to be a Disability Confident Employer, committed to helping find great work opportunities for great people. We're looking for an individual who can cut through complexity, adapt to new challenges, and successfully deliver against our SLA's.



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