Customer Service Advisor

6 months ago

Edinburgh, United Kingdom CA Ventures Full time

We are recruiting for somebody with strong sales & customer service to join our **Novel Student **team as a Customer Service Advisor at our gorgeous Silk Mill Property in Edinburgh. You will play a key role within our on-site sales, events, and resident engagement at Silk Mill.

The Customer Service Advisor is a full-time position (40 hours p/wk) with the primary responsibility of building relationships with current and prospective residents of our Novel Student accommodation, diligently pursuing all leads and closing the sales.

Reporting into the Property Manager, the Customer Service Advisor will work with them to ensure all sales and marketing goals for the building are met or exceeded. You will be a natural sales and people-person who has a knack for social media and other marketing initiatives.

**Your Mission**

To support the Leasing & Marketing Manager, ensuring occupancy and leasing goals are met for the community

**Leasing**
- Know all amenities and features of the property and how to favourably compare them to the competition
- Report to Leasing & Marketing Manager each day regarding leasing traffic, prospect objections, and effectiveness of marketing and sales strategies

**Marketing & Events**
- Attend local events that are related to housing or the general marketing of the community
- Provide ideas to centralized sales and marketing team for advertising/marketing tactics throughout the year
- Maintain a positive and professional relationship with every potential resident and guest in order to spread positive word of mouth

**Property & Resident Relations**
- Maintain a high standard of cleanliness and organisation in the show unit(s), tour route and leasing office
- Provide outstanding customer service for all residents
- Input service requests in accordance with company standards
- Communicate policies and procedures to residents
- Assist property management with various projects as requested
- Complete any additional tasks as assigned by your supervisor

**Check in/Check out**
- Prepare necessary documents/packets for move-out and move-in
- Assist with any tasks assigned to contribute to Turn process

**Your Track Record**
- Excellent customer service and relationship-building skills required
- Leasing and sales strongly preferred; strong aptitude and interest in a wide range of marketing platforms
- Social media and digital marketing experience preferred

**Your Style**
- Passionate to get the job done
- True team-player eager to help drive the growth of the business
- Self-motivated and continuously demonstrating the ability to adapt, develop and learn
- People person who thrives in a fast-paced environment

**Our Promise**
- A company culture driven by pioneer-thinking and talent
- 33 days holiday (Prorated based on hours worked)
- Employee Assistance Program, providing counselling, coaching, support and advice on a range of life issues (legal, financial, childcare, eldercare, wellbeing and education issues)
- Excellent training and support
- Career opportunities and professional development
- £500 Annual Training Allowance (pro-rata)
- Discounted bike (cycle to work scheme)
- Team Bonus Programme
- Healthcare Cash Plan
- Life Assurance: 2x your basic salary

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: In person

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