Sales Support Coordinator

3 days ago

London Bridge Station, United Kingdom Taylor Maxwell Full time

**Overview**
Provide internal support to the sales teams based within the Central London sales office. Working with their customers, prospects and suppliers to support and assist the sales teams to win new business. Work collaboratively with the post order Customer Service Co-ordinator teams to ensure accurate and timely orders.
This position is full time, permanent (35 hours per week, Monday to Friday).
**Detail**
- Develop and regularly review and update databases for all pipeline projects
- Respond promptly to tender enquires in conjunction with relevant salesperson
- Prepare and send out quotes to customers as requested to agreed deadlines
- Build and maintain a solid understanding of the company product range
- Build relationships with existing Customers and Suppliers to become main point of contact when requested
- Promptly obtain prices from suppliers directly or via salespersons and organise quotes, registrations and samples
- Use the company Order Processing, Call-Off and Credit Control systems to provide administration support to the external sales team
- Provide updated information for the website, monitoring specific projects for ‘case study’ status
- Be proactive in organising databases for mailshots and supporting company marketing activities
- Use internet software (Glenigan) every day to research new projects, contact the prospects and update salespersons and pipeline
- Complete order forms and pass to post order team and check orders when created
- Attend review meetings as required with key customers and suppliers, taking minutes when requested
- Maintain and update the showroom and sample stores
- Organise CPD seminars to be held in showroom
- Understand and monitor the targets and objectives of the sales team providing reports where required
- Assist with website development by looking for potential Case Studies
- Where required provided front of house reception duties, including greeting visitors, showroom meeting organisation and taking deliveries
- Answering telephone calls for the sales office, assisting with or allocating as appropriate
- Any other duty deemed by the directors to be in the interest of the team in achieving its objectives

**Essential**
- Previous relevant experience in similar sales support role
- Demonstrable experience of raising quotations and sales order processing, using sales order processing systems
- Knowledge and understanding of the sales and purchase process
- Strong experience of CRM or ERP systems
- Good communication and interpersonal skills
- Must be able to build and maintain relationships
- Well-developed telephone call handling skills
- Ability to take admin initiatives to create and maintain databases and spreadsheets
- Good administration, organisation and time management skills
- Ability to work accurately and quickly under pressure and make correct decisions
- Must be comfortable working both independently and as part of a team
- Must reside within commutable distance from the office

**Desirable**
- Experience of processing call-offs
- Experience of providing support using credit control systems
- Experience of contacting prospective customers/cold calling
- Experience of providing front of house support and meeting organisation
- Customer account management

**Benefits**
- Competitive salary
- 25 days’ holiday, increasing with years of service
- Annual company bonus scheme
- Pension scheme
- Life insurance
- Cycle to work scheme
- Employee Assistant Programme (EAP)
- Annual leave purchase scheme
- All employees have a duty not to discriminate against each other, customers or suppliers and not to help anyone else do so._

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