Customer Service Coordinator

3 weeks ago


Bamber Bridge, United Kingdom Reed Business Support Full time

REED Business Support are proud to be recruiting for a Customer Service Coordinator to join an international brand with their UK headquarters in Bamber Bridge, Preston.

Established for over 20 years, this global business are a well-recognised brand within the sportswear sector. With offices all over the world, the Preston site is the global headquarters and an impressive place to work After an incredibly successful yearthis business are continuing to grow and are therefore looking for an additional Customer Service Coordinator.

As Customer Service Coordinator, you’ll be joining a team of 6 warm and welcoming people and reporting to the Customer Service Manager.

On a daily basis you will be
- Processing orders for bespoke and personalised items
- Working with your colleagues to ensure a smooth process from order placement to delivery
- Supporting Account Managers and Regional Sales Executives in processing orders for their customers and preparing for busy order times (e.g., seasonal sports)
- Ensuring returns are dealt with swiftly and accurately
- Keeping an accurate record of customer accounts and processing payments

This position would be ideal for someone who would describe themselves as
- Taking pride in delivering excellent customer care
- Experienced with customer service &/or administration
- Having a keen eye for detail
- Personable, motivated, proactive and an excellent communicator

Salary, Hours & Benefits
- £21,000 - £23,000 basic (depending upon experience) plus a performance bonus of approx. £3,500 a year
- Flexible working hours - core office hours are 8:30am-5:30pm (or you can opt to work 8am-5pm or 9am-6pm)
- 25 days annual leave plus bank holidays
- Following probation, discounts for JD Sports, Gym Memberships and Pension Scheme
- Full training provided
- Opportunities to attend prestigious sporting events

How to Apply


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