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Customer Service Administrator

4 months ago

Bamber Bridge, United Kingdom Back Care Solutions Full time

**Job Summary**

Back Care Solutions provide ergonomic office solutions and mobility equipment to improve the comfort, support and wellbeing of people across the UK. This role will provide administrative support to the customer service team and requires a highly motivated, organised & customer-focused applicant with a friendly attitude.

**Duties and Responsibilities**

Assisting & developing the customer service department with the below tasks:

- Raising sales orders on Sage 50
- Ensuring all information has been received by the customer to enable the sales order to be raised
- Requesting any missing customer information or extra information required to raise the sales orders
- Updating Customers on lead times / order status for non-stock items
- Requesting feedback from customers via Trustpilot following delivery
- Liaising with all other departments to ensure a smooth and efficient customer order process

**Additional Benefits / Info**

28 days holiday (inc. bank holidays) increasing to 32 with length of service

Additional paid Christmas shut-down

Quarterly Bonus Scheme

Monthly early Friday finish

Access to workplace Gymnasium

Hours: 8:30am - 5pm Monday-Friday (40 hours p/week)

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,500.00 per year

**Benefits**:

- Additional leave
- Cycle to work scheme
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)
- Administrative: 1 year (preferred)

Work Location: In person