Community Manager
4 weeks ago
Full Job Description
Your Company
Net Recruit has partnered with a premium care facility across the South, who are actively recruiting a friendly and professional Community Manager to join the team in Sherborne. The company has seen a great deal of success and development in the last coupleof years, through the acquisition of existing sites and the construction of new homes across multiple locations. With excellent reports in the CQC of 'outstanding' and 'good', the company endorses that premium approach to care and retirement living, scientificallyproven to improve the quality of living exponentially.
Your Role and Responsibilities:
While in this role your duties may include but are not limited to:
- Working at the front of the facilities and being welcoming and approachable to both residents and visitors.
- Developing strong, trustworthy relationships with residents, and their families, forging strong links within the community
- Organising and delivering high-quality events and a vibrant social calendar of well-being activities
- Forging strong links with a variety of stakeholders from the local community, promoting the company at every opportunity
- Encouraging and introducing prospective customers to the respective communities, thus enabling additional intake and growth
- Ensuring that robust procedures are in place to ensure the safety and wellbeing of all residents
- Effectively managing all customer feedback including complaints, ensuring that service improvements are introduced
- Working closely with Sales Progression Managers, organising care solutions for residents based on their personal needs
- Coordinating the distribution of annual service charges and billing, ensuring residents are informed of changes and feedback is entered into the Customer Services Manager Facilitate
- Working closely with the Facilities Management Team and housekeeping to ensure the building is safe and clean
What you will need to Apply
What you will get in Return
For this role, the successful applicant will gain excellent exposure within one of the leading care providers along the South Coast, alongside fantastic opportunities for progression and development. With a base salary of £25,000, additional benefits includea business mileage reimbursement, 22 days annual holiday, provision of a workplace pension scheme, and more besides. Employee satisfaction and development are at the heart of the company's values, thus the successful applicant can expect to receive excellenttraining and opportunities for additional development where available.
If you are interested in this opportunity and would like to find out more, please reach out to Shauna Murphy
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