Complaint and Patient Experience Manager

Job Title: Complaints Manager Location: Reigate Salary: £35,000 per annum Reporting to: Internal Operations Manager The key element to the role of Complaints/Customer Service Manager is to support the Internal Operations Manager by managing the day-to-day customer service function, including managing incoming 'expressions of dissatisfaction'...

Consumer Investments - Complaints Experience Analyst page is loaded Consumer Investments - Complaints Experience Analyst Apply locations Pennington Hunt Valley Lincoln Chandler Rolling Meadows time type Full time posted on Posted Yesterday job requisition id 24015655 Job Description: At Bank of America, we are guided by a common purpose to help make...

Monday - Friday Permanent position 9am - 5pm Hybrid working available £29,000 per annum Must have previous experience within Complaint Handling for Social Housing Your responsibilities will include: * Ensure the accurate and timely recording of customer complaints as they come into the organisation, in line with our policy, procedures and performance...

Are you an experienced Complaints Officer looking for a new challenge with a growing financial services company? This role requires your to be on site 5 days a week during training where it will then move to a hybrid model of 2 days per week on site. You must be able to drive to access the location. Key responsibilities for the Complaints Officer: - Working...

Are you an experienced Complaints Officer looking for a new challenge with a growing financial services company? This role requires your to be on site 5 days a week during training where it will then move to a hybrid model of 2 days per week on site. You must be able to drive to access the location. Key responsibilities for the Complaints Officer: -...

Are you an experienced Complaints Officer looking for a new challenge with a growing financial services company? This role requires your to be on site 5 days a week during training where it will then move to a hybrid model of 2 days per week on site. You must be able to drive to access the location. Key responsibilities for the Complaints Officer: - Working...

Join a leading local authority in Hampshire as an interim Complaints Officer and play a vital role in ensuring customer satisfaction and service excellence.Role: Interim Complaints OfficerPay: £20-£23 per hour, competitive based on experienceAs an Interim Complaints Officer, your responsibilities will include: * Handling customer complaints promptly and...

Job Description Do you have experience working with casework related to complaints and disciplinary processes in higher education? Are you a skilled professional with a passion for enhancing the student experience? Job role: Student Casework Officer/Manager (Complaints and Conduct) Location: East Sussex Hours: 35 hours per week Duration: minimum 3...

**Position: Patient Liaison Assistant** **Location: St. Mary's Hospital (Imperial College Hospital)** **Salary: £11.95 per hour** **Hours per week: Full time - 45 hours per week, Monday to Friday.** This is a front-line position where you will be dealing with patients and teams from the hospital, both face to face and over the phone. It is a very...

iPeople SC Solutions is currently recruiting for Complaints Review Officer to work for our client in Tower Hamlets and surrounding areas.The successful post holder will create great homes, great services and great communities through ensuring compliance with the Consumer Standards.The successful post holder will also undertake Stage 2 reviews of complaints...

Our successful candidate will drive learning, change and innovation in response to complaints. This role will be accountable to the Head of Quality Assurance, Compliance and Patient Experience, and will work closely with them to support the Trust in understanding and improving the experience of people who use our services, their carers and families. ...

This is a really exciting opportunity for an experienced and enthusiastic leader to shape the implementation of the Patient Safety Incident Response Framework (PSIRF) across the SWBH footprint. We are looking to appoint a Head of Patient Safety who will also be the Trust Patient Safety Specialist. You will have a passion for supporting a wide range of staff...

Job summary We are looking for a dynamic individual who has significant experience within the NHS , including experience of data entry, working with databases and spreadsheets. Do you have experience working within a multi disciplinary team, involving co-ordination of meetings and managing cancer patient pathways? Do you have knowledge of medical...

** Customer Insight and Complaints Officer **Rate of Pay**: £20ph Umbrella (Inside IR35) **Duration**: 3 month rolling contract **Hours**: 37 hours **Location**: Hybrid working (Mixture of onsite in Sandwell and Working from home) **Start Date**: ASAP We are currently working with an organisation looking for a **Customer Insight and Complaints Officer** to...

Do you want to be part of a Customer Service team? There will be the opportunity to learn and develop in different areas to provide cover and support for other roles within the Customer Service Team when required. Our client is a leading supplier of single-use medical and surgical products with a reputation for delivering high quality products and...

Role Details : The ideal candidate must: - Have experience working within a busy high end dining environment  - Have a hands-on approach and experience managing a team  - Have a warm & friendly manner  Good command of English essential  Strong leadership skills Training and motivating staff and ensuring staff have the necessary food knowledge *...

This is an exciting opportunity to join and lead the newly formed Medical Same Day Emergency Care (SDEC) Unit within the Calderdale Royal Hospital. As the unit manager of the Medical SDEC Unit (SDEC), you will assume a senior nursing leadership role in overseeing the day-to-day operations of the unit and ensuring the delivery of high-quality,...

**Location: London, Hybrid working, #LI-Hybrid** **About the Role**: We are looking for a Patient Safety Specialist to support the management of Patient Safety operational processes at Country Organization ensuring compliance with Novartis global and local procedures, national and international regulations/ standards/ guidelines for vigilance of both...

Our Regional Operations Manager has 5 Area Operations Managers directly reporting into them and are responsible for our community pharmacies across Birmingham, Leicestershire, Staffordshire and Northamptonshire. As Regional Operations Manager you will optimise the financial performance of the Region. You'll recruit and grow High Performance Teams based on...

**Location: London, Hybrid working, #LI-Hybrid** **About the Role**: We are looking for a Senior Patient Safety Specialist to support the management of Patient Safety operational processes at Country Organization ensuring compliance with Novartis global and local procedures, national and international regulations/ standards/ guidelines for vigilance of both...