Senior Manager

2 weeks ago


Baildon West Yorkshire, United Kingdom Bradford District Care NHS Foundation Trust Full time

Our successful candidate will drive learning, change and innovation in response to complaints. This role will be accountable to the Head of Quality Assurance, Compliance and Patient Experience, and will work closely with them to support the Trust in understanding and improving the experience of people who use our services, their carers and families.


Bradford District Care NHS Foundation Trust's (BDCFT's) Patient Advice and Complaints team and Patient and Carer Experience and Involvement team are both elements of the Trust's overall patient safety, compliance and risk team.


Their joint purpose is threefold to manage and lead the response to complaints, ensuring that learning is identified and shared as part of the wider patient safety strategy to put in place systems and processes that effectively enable staff to understand the experience of people who come into contact with our services, either as users of services, carers of those who use services or potential users of services, and to develop and support the involvement of service users across the breadth of Trust activity, ensuring they are equal partners in the design and delivery of care
We Care - We act with respect and empathy, and always value difference


We Deliver - We develop and provide excellent services and support our partners


We will consider a variety of flexible working arrangements to enable staff to balance their work and home lives and support staff by offering a fantastic range of benefits including :


A wide range of health and wellbeing support packages


A range of internal and external development and learning opportunities


We are also proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition Scheme.


All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.
The post holder will have responsibility for two teams the Patient Advice and Complaints Team and the Patient and Carer Experience and Involvement Team, and will need to be able to demonstrate good level of knowledge relating to both areas, as well as having demonstrable people management experience and skills. As part of a wider leadership team, the post holder will work closely with the Senior Patient Safety Manager, the Senior Risk and Clinical Audit Manager and colleagues from across the Directorate of Patient Safety, Quality and Experience to support the Trust in delivering its ambition to be a learning organisation with a focus on continuous quality improvement.


Qualifications and Training
Educated to Master's Degree level in a relevant subject, or hold an equivalent level professional qualification or equivalent experience
Relevant leadership or management qualification
Significant knowledge of the national patient safety strategy and how this relates to the management of complaints
Significant experience and knowledge of complaints management processes within the NHS, including regulatory and PHSO standards
Experience of working in a role relating to complaints management with an understanding of the concepts which underpin approaches to improving patient safety in health systems such as human factors, systems thinking, investigation, quality improvement, change management, and just culture
Significant knowledge of a broad range of clinical practices, systems and processes enabling the provision of expert advice to support complaint processes
Knowledge of NHS England patient experience, involvement and carer strategy, policies and developments in these areas in the NHS and other relevant organisations
Knowledge and experience of developing and maintaining effective processes for service user involvement including the use of patient experience to drive improvement in the quality and safety of services and support transformation, co-production and experience-based design
Demonstrable line management experience
Coaching and mentoring skills with demonstrable ability to support staff working with complex individuals and situations that may be emotionally impactful and require sensitive management in order to ensure that staff, service users and the general public remain safe
Able to demonstrate a clinically informed, objective approach to supporting the Patient Advice and Complaints team to manage and generate learning that provides resolution and protects all involved in the process
Demonstrated ability to develop and maintain effective working relationships across the Trust and externally, working positively with staff and the public, and an ability to work with different cultures, expectations and priorities
Experience of using clinical data systems such as SystmOne, Ulysses Safeguard or similar
Experience of using Quality Improvement methodologies


Bradford District Care NHS Foundation Trust



  • Baildon, West Yorkshire, United Kingdom Bradford District Care NHS Foundation Trust Full time

    Bradford District Care Foundation Trust (BDCFT) is looking to appoint an experienced and motivated Emergency Preparedness, Resilience and Response (EPRR) Officer. The EPRR Officer will work on specific projects to help BDCFT fulfil its responsibilities under the Civil Contingencies Act 2004 and meet its obligations as described within the NHS England Core...


  • West Yorkshire, United Kingdom Winner Recruitment Full time

    They are a leading construction and project management consultancy committed to delivering excellence in every project they undertake. With a focus on innovation, sustainability, and client satisfaction, they have established themselves as a trusted partner in the industry. They are currently seeking a highly skilled and experienced Senior Project Manager or...


  • West Yorkshire, United Kingdom Remedy Recruitment Group Ltd TA Remedy Medical Solutions Full time

    The successful candidate will be; Responsible for the development, relationship management and interface with the Service Providers, ensuring that a unified sense of the client premise is maintained at all times. Familiarise themselves with the detailed content of the service specifications for the Property & Facilities Partnership and support the Senior...


  • Crawley, West Sussex, United Kingdom Hays Senior Finance Full time

    Top 10 international firm, which is seeing a rapid increase in demand for their services and is continually expanding their client base. A dynamic firm, with the latest accounting software, audit methodology, a supportive environment which will help develop you and your career to the next level. This role is within the corporate team, working on listed and...


  • West Yorkshire, United Kingdom Sharp Consultancy Full time

    UK wide Engineering consultancy business based In Castleford currently require an experienced CIMA/ACCA/ACA qualified Finance Manager to join their accounts function. Working closely with the Finance Director you will have a varied and challenging role that will include: * Full control of the monthly management accounts to board pack and commentary *...


  • West Yorkshire, United Kingdom Service Care Legal Full time

    Programme Finance Manager (Adults) Location: West Yorkshire Contract: Temporary (7-month initial) Salary: £400-500 per day umbrella/ltd Start Date: ASAP *Hybrid Working* Contact: (url removed) Job Description Service Care Solutions are currently recruiting for a Finance Manager (Adults) on behalf of a Local Authority in West Yorkshire to join the team on a...


  • West Yorkshire, United Kingdom Nigel James Associates Ltd Full time

    Role Nigel James Associates have been appointed by a fast-growing regional wealth manager with fantastic private backing and their eyes firmly placed at being one of the leading players within the industry. With their continued growth they are seeking an experienced business manager and Financial Planner to join them to lead their Yorkshire office. You...


  • West Yorkshire, United Kingdom Nigel James Associates Ltd Full time

    Nigel James Associates have been appointed by a fast-growing regional wealth manager with fantastic private backing and their eyes firmly placed at being one of the leading players within the industry. With their continued growth they are seeking an experienced business manager and Financial Planner to join them to lead their Yorkshire office. You would...


  • West Yorkshire, United Kingdom Pyramid8 Full time

    Pyramid8 is delighted to be supporting a local building services group, that's in its third decade of trading. As an established firm and a leader in its industry, its portfolio boasts several high street retails brands throughout the U.K. Due to business growth, they are seeking a Project Manager and a Senior Project Manager to join its Shop Fitting...

  • Project Manager

    3 weeks ago


    west yorkshire, United Kingdom ProCivils Recruitment Solutions Full time

    Senior Project Manager / Project Manager  Business Unit: Environment – Yorkshire  Grade/Salary: Up-to 75k + package  Background: My client is currently seeking a Project Manager to join their team in Yorkshire. The successful candidate will play a crucial role in managing projects within the Environment sector, particularly focusing initially on a P...


  • West Yorkshire, United Kingdom Winner Recruitment Full time

    About my client: They are a leading construction and project management consultancy committed to delivering excellence in every project they undertake. With a focus on innovation, sustainability, and client satisfaction, they have established themselves as a trusted partner in the industry. They are currently seeking a highly skilled and experienced Senior...


  • West Yorkshire, United Kingdom Michael Page (UK) Full time

    About Our Client This company is a major player in the Technology and Telecoms industry based in West Yorkshire. Acquisitive, fast paced, innovative. Job Description Oversee the management accounts process of a particular part of the business. Develop and implement effective financial strategies. Collaborate with management to make informed financial...

  • Senior Site Manager

    3 weeks ago


    Yeadon, West Yorkshire, United Kingdom Falcon Green Personnel Full time

    We're seeking a dynamic Senior Site Manager to lead the charge in constructing a cutting-edge £100m airport terminal. As a vital member of our team, you'll be at the forefront, shaping the future of aviation infrastructure. Key Responsibilities: Daily Project Management: You'll be the driving force behind the project's progress,...


  • West Yorkshire, United Kingdom Lawes Insurance Recruitment Full time

    Job Title – Senior Project Manager / Building Surveyor  Contract – Permanent Location – West Yorkshire My client a global loss adjuster are currently recruiting for a Senior Project Manger / Building Surveyor. As a RICS-accredited practice, offering national coverage of surveying services across a range of disciplines in the insurance sector, this...


  • West Yorkshire, United Kingdom Robertson Bell Full time

    Interim Senior Finance Manager - Education and Schools Robertson Bell are working with a Local Authority to recruit an Interim Senior Finance Manager. The post will specifically work within the Education Finance team working on the safety valve programme. The position is due to be for a minimum of six months with the potential to be extended. The main...


  • West Yorkshire, United Kingdom Armstrong Knight Full time

    The Tax Team Manager will be part of a commercially-minded proactive service team, and will be responsible for the overall day to day management of the tax team, driving forward and overseeing the preparation of personal and corporation tax returns, and organising the workflow of the team to ensure that all deadlines are met. Managing projects efficiently...


  • West Midlands, United Kingdom Hays Senior Finance Full time

    Finance Business Partner Employer Location West Midlands, England Salary GBP45000.0 - GBP47000.0 per annum + £47,000 Closing date 1 Mar 2024 View more Sector Salary band Contract type Hours Where will they be working? You need to or to save a job. Job Details Your new company Hays have partnered with this charitable organisation who are...


  • Huddersfield, West Yorkshire, United Kingdom Focus Brands Full time

    Are you a finance professional seeking an exciting opportunity to work for a leading Sports & Fashion Brand Design House? We are a market leader in the design, sourcing, distribution, and promotion of high-profile brands, within the UK and International markets. Following a recent change in ownership and transformation of our business operation, we are...


  • Huddersfield, West Yorkshire, United Kingdom Focus Brands Full time

    Are you a finance professional seeking an exciting opportunity to work for a leading Sports & Fashion Brand Design House? We are a market leader in the design, sourcing, distribution, and promotion of high-profile brands, within the UK and International markets. Following a recent change in ownership and transformation of our business operation, we are...


  • Mirfield, West Yorkshire, United Kingdom Home Group Limited Full time

    Senior Client Service Manager Mirfield, West Yorkshire Permanent Full time (37.5 hrs) Salary £27,000 to £30,200 per annum and great benefits including Health Cash Plan On call shift payment of £14.30 per session Home, a place where you belong Want to lead a team that really cares and empowers customers to live their best life?As our...