Complaints Coordinator

1 month ago


England, United Kingdom Daniel Owen Ltd. Full time

Monday - Friday
Permanent position
9am - 5pm
Hybrid working available
£29,000 per annum
Must have previous experience within Complaint Handling for Social Housing

Your responsibilities will include:

* Ensure the accurate and timely recording of customer complaints as they come into the organisation, in line with our policy, procedures and performance measures.

* Provide informal advice and assistance on complaints to customers when required, and where possible, to resolve these without the need for a formal complaint and to ensure customer confidence.

* Provide and maintain both written and verbal communication to complainants in the management of their complaint and in line with our procedures

* Act as Business Champion supporting our internal stakeholders to investigate and respond to complaints in accordance with the Principles of Dispute Resolution & Complaint Handling Code.

* Coordination and facilitation of Housing Ombudsman referral packs in line with complaint handling code requirements. * Utilise customer satisfaction results and the "voice of our customer's" surveys to drive continuous improvements to services.

* Provide advice and assistance on complaints to customers when required, and where possible, to resolve these without the need for a formal complaint and to ensure customer confidence.

* Regularly update the relevant IT systems and databases to ensure that records of complaints, expressions of dissatisfaction and enquiries are accurate and up-to date.

* Challenge and escalate concerns identified in relation to poor complaint case handling. What you will need to succeed We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.

The successful candidate will:

* Experience of working within a complaint's environment

* Be able to handle all types of contact and relationships with ease remaining calm under pressure, inspiring confidence in your ability and demonstrating commitment to excellent partnership working.

* Highly organised and great at prioritising in a busy environment.

* A confident communicator who can sell the most difficult message, reassure the most vulnerable resident and breathe life into the most boring topic, at ease at presenting to wide audiences, and able to speak confidently at external meetings.

* Someone who demonstrates a high level of professionalism in their work at all times, working with minimal supervision to complete tasks accurately the first time.

* A pro-active problem solver who can identify and resolve issues quickly and calmly.

* Resilient and ready to take responsibility when things go wrong, maintaining a professional approach.

* Educated to a good standard in English and Maths, highly literate and confident working with numbers and statistics. * Excellent written skills

* A commitment to social housing.

* Experience of carrying out research and presenting written arguments in a concise but compelling way.

* Excellent knowledge of MS office applications and a working knowledge of vision

* A proactive person who uses their initiative to continuously improve services.

#J-18808-Ljbffr
  • Consumer Investments

    1 month ago


    England, United Kingdom Bank of America Full time

    Consumer Investments - Complaints Experience Analyst page is loaded Consumer Investments - Complaints Experience Analyst Apply locations Pennington Hunt Valley Lincoln Chandler Rolling Meadows time type Full time posted on Posted Yesterday job requisition id 24015655 Job Description: At Bank of America, we are guided by a common purpose to help make...

  • HSEQ Coordinator

    3 days ago


    England, United Kingdom Luton Bennett Full time

    HSEQ Coordinator Stoke-on-Trent Circa £33,000 DOE + 1-2 Days Hybrid working once fully trained + 24 Days Holiday + Bank Holidays + Auto Enrolment Pension. 35 hours per week, Monday to Friday, 9am to 5pm (Flexibility on hours can be discussed). HSEQ Coordinator required for a Global international manufacturer, offering a role with great benefits,...

  • HSEQ Coordinator

    2 days ago


    England, United Kingdom Luton Bennett Full time

    HSEQ Coordinator Stoke-on-Trent Circa £33,000 DOE + 1-2 Days Hybrid working once fully trained + 24 Days Holiday + Bank Holidays + Auto Enrolment Pension. 35 hours per week, Monday to Friday, 9am to 5pm (Flexibility on hours can be discussed). HSEQ Coordinator required for a Global international manufacturer, offering a role with great benefits,...


  • England, United Kingdom The Recruitment Group Full time €30,000

    Supply Chain Coordinator - Permanent Hours: Monday - Friday 37 hours Supply Chain Coordinator / Sales Order / Procurement / Production / Insulation / Render / Construction / Loughborough / LE11 / Permanent The Recruitment Group is working with a leading manufacturer and supplier of external render and insulated render systems for the New Build,...


  • England, United Kingdom Parkside Full time

    Our international client based in Bracknell, Berkshire requires a Collections and Recovery Coordinator to join their team for a minimum period of 6 months Early arrears Agreement Handling, helping customers who have just entered into arrears and trying to negotiate repayment plans to get the agreement back up to date. Identifying customers who are...


  • England, United Kingdom Manpower Full time

    Shipping Coordinator 1 Year temporary Maternity Cover Delivering superior customer value is at the heart of this business. As a Temporary Shipping Coordinator at our Ashford site, you will support customers through monitoring of daily shipment issues, management of outbound customs queries and monitoring of imports to ensure the delivery schedule is...


  • England, United Kingdom Manpower Full time

    Shipping Coordinator 1 Year temporary Maternity Cover Delivering superior customer value is at the heart of this business. As a Temporary Shipping Coordinator at our Ashford site, you will support customers through monitoring of daily shipment issues, management of outbound customs queries and monitoring of imports to ensure the delivery schedule is...


  • England, United Kingdom Octane Recruitment Full time

    Customer service / Aftersales Advisor Vacancy - Hinckley Location: Hinckley Salary: Salary: 24,000 Working Hours: Mon - Fri 10am - 6pm OC17359 We are recruiting for an experienced Service Advisor / Parts Advisor for our clients workshop in Hinckley. This is a exiting opportunity for a Service Advisor / Parts Advisor to join a state of the art...


  • England, United Kingdom Marc Daniels Full time

    Marc Daniels are working with a household name automotive company based in Bracknell in recruiting a Collections and Recoveries Coordinator. This role is hybrid-working and has flexible hours. Early arrears Agreement Handling, helping customers who have just entered into arrears and trying to negotiate repayment plans in order to get the agreement back...


  • North East England, United Kingdom Harristeeter Full time

    Meat Management Assistant Chapel Hill/Durham Assist to manage and supervise up to 15 associates in the Meat/Seafood Department. Is responsible for assisting the Meat/Seafood Manager with the overall direction, coordination, and evaluation of this department. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and applicable...


  • England, United Kingdom The Recruitment Group Full time €30,000

    Supply Chain Coordinator - Permanent Salary: up to £30k Location: Loughborough Hours: Monday - Friday 37 hours Supply Chain Coordinator / Sales Order / Procurement / Production / Insulation / Render / Construction / Loughborough / LE11 / Permanent The Recruitment Group is working with a leading manufacturer and supplier of external render and...


  • England, United Kingdom Satarah Recruitment Full time

    New Job: Customer Service Coordinator You will be providing customer service and sales support to this growing business based between Northampton and Wellingborough. You will be supporting operations, driving excellence in customer service while championing sustainability, sound good? Are you passionate driven and a dynamic individual looking to develop...


  • England, United Kingdom Parkside Full time

    Our international client based in Bracknell, Berkshire requires a Collections and Recovery Coordinator to join their team for a minimum period of 6 months Main Responsibilities: General Communications Pre-Arrears Agreement Handling, speaking with customers who potentially cannot afford future repayments. Early arrears Agreement Handling,...


  • England, United Kingdom Marc Daniels Full time

    Marc Daniels are working with a household name automotive company based in Bracknell in recruiting a Collections and Recoveries Coordinator. This is a fantastic opportunity to take the next step in your career with a well-established company that is focussed on supporting and developing its employees and has the size to facilitate progression. This role...


  • England, United Kingdom TSR Recruitment Limited Full time

    Customer Care Coordinator - New Homes Monday - Friday working standard office hours with an early finish on a Friday. TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Greater Manchester. This is a permanent role and we are looking for candidates who have Housing experience as well as...


  • England, United Kingdom TSR Recruitment Limited Full time €23,000 - €28,000

    Customer Care Coordinator - New Homes Monday - Friday working standard office hours with an early finish on a Friday. TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Greater Manchester. This is a permanent role and we are looking for candidates who have Housing experience as well as...


  • England, United Kingdom Anderson Scott Solutions Full time

    Quality and Compliance Coordinator Chester £ DOE - Plus 5 weeks holiday increasing with long service, Enhanced pension, healthcare scheme plus more ….. My well-established client based in Chester is looking for a Quality and Compliance Coordinator to join its friendly team. Previous experience in a compliance department - ideally within a law or...


  • England, United Kingdom Cpl Healthcare Full time

    Title: Customer Service Representative– Spanish Speaking Maidenhead, Berkshire - Hybrid Duration: 12 Month Contract – chance to extend/make permanent 00 Per Hour PAYE My global pharmaceutical client, based in Berkshire, are looking for a Spanish Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on a...

  • Move Coordinator

    8 hours ago


    Woking, England, United Kingdom Alchemy Global Talent Solutions Full time

    A leading removals company are looking for a Move Coordinator to join their team based in Surrey.Want to apply Read all the information about this position below, then hit the apply button.The Move Coordinator will manage the full household goods removals process, partnering with corporate clients throughout their domestic and international removals process...


  • England, United Kingdom Liberty CL Recruitment Full time €23,500

    If you have worked in customer services and are a strong communicator with good organisational skills we d love to hear from you! Liberty Recruitment Group is absolutely delighted to be partnering with our global client in their search for a Customer Service Coordinator to join their busy, supportive team! This is a full time, permanent position and is...