Customer Care Coordinator

1 month ago


England, United Kingdom TSR Recruitment Limited Full time

Customer Care Coordinator - New Homes

Monday - Friday working standard office hours with an early finish on a Friday.

TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Greater Manchester.

This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills.

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.

Liaise with all customers and sub-contractors to establish an excellent after-sales/maintenance response to all complaints/queries.
Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged
Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required
Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors
General administration duties for the Head of Customer Care
Comply with our GDPR policy
Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.
Liaise with Site Managers, Contracts Managers and Construction Director before arranging any meetings with customers for the Customer Care Manager.

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.



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