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TEMP-PERM Customer Care Coordinator opportunity We are currently working with a reputable housebuilder based in Hertfordshire who have a fantastic opportunity within their customer care team. The position is a for a Customer Care Coordinator who will act as first point of call for customers who have just moved into a property and those who are still within their warranty period. Duties will include- Receive and log defects reported by customer. Register the work on their database and allocate suitable trades. Telephone customers once work has been carried out to identify whether work complete to customers satisfaction or whether any associated work needs to be carried out. Manage the Maintenance Operatives diary Provide administration support for the Department Assist in the liaising between sub-contractors and the Division to ensure maintenance requests are carried out Liaise with Buying department regarding order materials as and when required. Follow up and audit trail for completion paperwork. Liaise with Site Managers to ensure that remedial works are completed within timescales. Update weekly reports and distribute to relevant personnel. Keep accurate records ensuring files are kept up-to-date. Suitable candidates must have experience of working in a customer serviced based role and ideally you will have worked within the construction or house building industry. Skills required: Ability to work on own initiative Effective listening skills Excellent customer service skills Ability to liaise with internal and external personnel Good administration skills Able to work to deadlines in a fast-paced environment Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) This would be an immediate start paying the equivalent to £28k- £32,500 on a day rate. Previous experience in the housing industry is desirable but not essential. If you are experienced in Customer Care and pride yourself on delivering an excellent customer experience please apply today
