Operations Branch Manager

4 weeks ago


England, United Kingdom Well Pharmacy Full time

Our Regional Operations Manager has 5 Area Operations Managers directly reporting into them and are responsible for our community pharmacies across Birmingham, Leicestershire, Staffordshire and Northamptonshire.
As Regional Operations Manager you will optimise the financial performance of the Region. You'll recruit and grow High Performance Teams based on fair and consistent performance management through to ensuring patient safety, quality and standards are delivered across the Region.
Provide clarity & purpose to the Area Operations Managers and across the Region to deliver the business goals
Ensure all Pharmacies have robust Business Plans to deliver annual regional contribution budget
Use available data and tools to diagnose, analyse & formulate plans to drive profitable growth of Rx, services, OTC & convenience and to deliver against budgets
Deliver payroll spend & hours and all other costs are within budget
High Performance Team
Build highly capable, engaged and diverse teams through leading a performance-led culture
Actively ensure engagement with all learning & development opportunities across their Region
Foster an "own business" mentality in all of their teams whilst operating within the agreed corporate framework
Ensure completion of all mandatory training within the required timeframe to deliver competence
Patient Safety, Quality and Standards
Ensure the delivery of regulatory, professional and NHS standards
Ownership of serious patient safety incidents and complaints
Lead our 'Delivering Well' strategy through alignment of Regional Business Plans to corporate strategy
Ensure the delivery of Customer, People & Compliance measures through focus on 'Performance-on-a-Page'
Develop and maintain a comprehensive understanding of Community Pharmacy and factors influencing the market (local and national)
Ensure the delivery of business case for all investment projects
Ensure legal and operational compliance
Participate in or contribute to other projects & activities as required by the business
Significant experience of field/ multi-site management
Brand Ambassador who develops & maintains highly effective relationships with external stakeholders
Excellent networks through building relationships based on mutual trust
Whether it is to find a pharmacy that is accessible, or if it is a flexible position you are looking for, we can help find the role that is right for you. For over 70 years, we've been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
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