HR Service Delivery Lead
4 days ago
**Changing the way people think about waste**
At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our 10,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management.
**A quick look at the role**
Working within in the Employee Services Centre you will be responsible for supporting the management and leading the service delivery of the HR Admin team. You will coordinate the delivery of effective, accurate and timely HR admin support to all internaland external clients of Employee Services, ensuring compliance with company operating procedures, security of employee information and legal obligations.
** This is a hybrid role with time divided between home and our High Wycombe head office **
**Why it's an opportunity not to be wasted.**
- Manage team workload through allocation and monitoring of work, monitoring volumes, transaction completion and overall service delivery.
- Coordination of workflow for the team, driving completion of activity within agreed timeframes.
- Ensuring the team meet and strive to exceed customer expectations and provide exceptional customer experience.
- Work with the team to ensure high quality and consistent service delivery across all processes.
- Identify opportunities for improvement and support the HR Shared Services Manager in implementing and driving change.
- Responsible for delivery of scheduled HR Admin activities e.g. monthly long service award submission, Right to Work expiries.
- Support compliance with GDPR and data retention policy.
- Actively contribute to the continuous improvement of Standard Operating Procedures (SOP's) to drive efficiency, accuracy and increased service levels.
- Monitor adherence to KPI's using phone and ticketing system data, identifying challenges and training needs.
- Deputise for HR Shared Services Manager as required.
**Requirements**:
- Ideally studying towards a CIPD qualification
- Experience of working within a large and diverse organisation
- Knowledge and experience of human resources processes and best practices
- Confident IT skills including Excel, Word & PowerPoint
- Ability to communicate effectively at all levels with highly developed customer facing skills
- Well organised with excellent attention to detail
- Resilient with the ability to work effectively under pressure
- Professional and customer-centric attitude
- Ability to work with the highest levels of confidentiality and discretion
- Team player with a "can do" attitude
**Benefits**
**And here's why you'll love it at Biffa.**
- Competitive salary
- Ongoing career development and coaching - because if you don't grow, we don't grow
- Generous pension scheme
- Retail and leisure discounts
- Holiday and travel discounts
- Bike to work scheme
**Dedicated to diversity.**
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.
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