Service Delivery Manager
6 days ago
At Sert Group Limited, we are seeking a highly skilled and experienced Service Delivery Manager to oversee the efficient delivery of CP12 landlord certifications. This role offers an attractive salary of £46,800 per annum, making it an excellent opportunity for individuals with a strong background in the gas industry.
About the RoleThe successful candidate will lead a team of Service Engineers and Installers, ensuring high performance and adherence to quality standards. Key responsibilities include overseeing the end-to-end installation process, conducting safety and quality assurance audits, and building positive relationships with clients and internal teams.
Key Responsibilities- Lead and manage a team of Service Engineers and Installers to achieve high performance and quality standards.
- Oversee the entire installation process, from pre-surveys to post-completion audits.
- Ensure compliance with Health & Safety Policies and Gas Safety (Installation and Use) Regulations 1998.
- Conduct regular safety and quality assurance audits to maintain and improve service delivery standards.
- Facilitate the onboarding and induction of new Engineers and Installers.
- BUILD and maintain positive relationships with clients and internal teams to ensure a seamless and positive service experience.
- Represent the company professionally at client meetings.
- Stay up-to-date with industry developments through participation in company training programs.
- Clean UK driving license.
- Minimum 5 years' experience in the gas industry.
- Hands-on experience in heating installation and upgrade work.
- Current ACS qualifications.
- Proven managerial or supervisory experience.
This is a fantastic opportunity for a proactive leader with a solid background in the gas industry to join our team and contribute to delivering excellent service and building strong client relationships.
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