Service Delivery Manager
6 days ago
At Deanfield Homes Limited, we are seeking a highly skilled and experienced Service Delivery Manager to join our team. This role is responsible for delivering exceptional customer service within the team, managing customer defects effectively, and ensuring resolution.
Key Responsibilities:
- Update Customer Defects report with purchaser feedback, appointment schedules, and communication.
- Act as liaison between purchasers and trades, arranging appointments.
- Manage Customer Service Inbox.
- Oversee Customer Service Operative's work and diary, charging the trade at fault.
- Recover incurred costs by determining the trade at fault and filing charges.
- Perform ad hoc duties as required by the Managing Director and Customer Service Manager.
- Manage Head Office supplies, stationery, and sundries.
Requirements:
- Exceptional administrative and organisational skills.
- Prioritise workload effectively.
- Excellent interpersonal skills.
- Competent in MS Word, Excel, Outlook, and ideally COINS.
- Previous Customer Service experience in Housebuilding or Housing Association preferred.
Estimated Salary: £40,000 - £50,000 per annum
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