Community and Events Coordinator

3 weeks ago

London, United Kingdom Impact Hub London Full time

**Impact Hub London**

At Impact Hub London, We accelerate entrepreneurial action that benefits people and planet.

We do this through inspiring workspace, business support, and networks that enable changemakers to thrive in London and beyond.

We are part of a leading global network of 24,000+ changemakers across 100+ Impact Hubs, 60+ locations and 5 continents.

**The Opportunity**

**Terms and Conditions**

**Working hours**:Normal working hours are 15 per week not including a break. The role we are currently recruiting for covers early shifts, with the shift times being 07:30-15:30 Monday to Friday.

In addition, occasional evening/weekend working and flexibility may be required with time off in lieu or overtime. We also offer a holiday allowance of 25 days per annum plus national bank holidays.

**Location**: Currently based at Impact Hub London, 34B York Way, N1, but due to expansion plans these roles may transfer in future to an alternative location in Central London.

**Contract**: Permanent with a 3 month probation period. Starting Salary is £8812 per annum part time, equivalent to the London Living Wage, plus pension and profit share scheme.

**Key Responsibilities**

The Community and Events Coordinator is the first person that our members and guests see when they come into our space, and provide a warm welcome and friendly service and community philosophy that is core to our values. The ability to build relationships, provide a flexible service and respond to a range of queries in person, online or over the phone is vital.

The role combines customer service, community building, facilities management, sales and event support. Specifically:
**Managing the reception and cafe area effectively, developing a positive relationship with members and guests**, including:

- Welcoming and registering members, guests, visitors and meeting room users
- Answering and fielding telephone calls
- Ensuring the smooth running of the coffee bar, delivering the highest possible level of service and food and hygiene standards

**Working closely with the Community Manager to build and strengthen our core foundation of Community, **including:

- Driving sales of coworking memberships, supporting outreach efforts and responding to in person and online queries in a prompt and friendly manner
- Conducting tours of our space for potential members
- Listing Impact Hub details on third party coworking and space-hire sites
- Network building and making introductions to members and partners based on their professional needs
- Co-facilitation of social or inspiring and informative events for our community

**Taking lead responsibility for core operational processes as agreed with the Operations Manager**, including:

- Daily space checks for cleanliness, maintenance and health and safety
- Supporting the delivery of maintenance projects as and when required across the building
- Liaising with suppliers to ensure our supplies remain fully stocked at all times

**Assisting the Operations Manager to secure meeting room and event bookings**, including:

- Chasing enquiries in an efficient and friendly manner

**Managing the delivery of events with the Operations Manager and freelance event staff**, including:

- Booking and confirmation of catering, drinks, freelance staff, AV and other event requirements
- Set-up of the space for events on the day, which includes AV equipment and space rearranging space layout to suit the clients request
- Delivery of the actual event, including supervision of freelance staff, maintaining a high standard of customer service, registering attendees and adhering to Health and Safety Regulations and Processes

**Person Specification**

Essential:

- At least 1 year experience in hospitality/events or equivalent
- A problem solving attitude and operational mindset
- Ability to stay calm, responsive and well-organised under pressure
- A friendly, warm demeanour and positive attitude towards the public
- Able to deal with enquiries, negotiations and complaints in a professional manner
- Great written and verbal communication skills, including good spelling and grammar
- Good attention to detail and ability to follow routine processes efficiently
- Willingness to work flexible/non-standard hours
- ICT proficient, including MS Office, a range of social media platforms and the ability to grasp hold of new tech including our CRM software (Nexudus)
- Experience in organising and delivering events
- A mutually supportive, team-orientated approach

Desirable:

- Enthusiasm for the social economy, values-driven business, and charities
- Experience of monitoring health and safety
- Sales experience in a retail or phone outreach setting
- Interest in growing within the team and taking on more responsibility according to ability

**How to Apply**

**Job Types**: Part-time, Permanent
Part-time hours: 15 per week

**Salary**: From £8,812.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension

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