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Customer Care Administrator

3 months ago

Wokingham, United Kingdom Optalis Full time

**Salary**

£11.70 per hour

**Contractual hours**

28

**Basis**

Part time

**Region**

South

**Package**

Salary & Benefits

**Job category/type**

Adult Social Care

**Date posted**

24/05/2024

**Job reference**

OPR0000535
- Optalis is the adult social care delivery partner on behalf of Wokingham Borough Council and the Royal Borough of Windsor & Maidenhead Council. Optalis is owned and funded by the 2 Councils. Optalis is not a private provider or an employment agency.**Customer Care Administrator**
- We are looking for an administrator to provide support to staff and clients in our Learning Disabilities Day Service.- You will need to be enthusiastic, friendly and assertive as the post holder will be the initial point of contact for parent/carers.- You will need to be well organised, able to work to deadlines and committed to being an integral part of the team.- You will also need experience of working in a busy environment, have excellent IT and communication skills, be able to use your initiative and show a willingness to be flexible, taking a helpful and positive approach in your work.- This post is for a part time position of 28 hours per week Monday to Thursday working 2 days in Wokingham and 2 days in Woodley to support the service which operates out of two bases.**Key Responsibilities**
- Customer service admin duties - answering customer calls and assisting with general queries.
- Requires an excellent telephone manner.

**Key Skills**
- Knowledge of finance & reconciliation
- Good IT skills
- High level of accuracy. Previous administrative experience.

Working for Optalis you will also receive a range of benefits, including:

- A Perkbox rewards package offering discounts on cinema, shopping, health, travel and insurance
- 25 days annual leave (pro rata) rising annually to a maximum of 30 days with 8 bank holidays, and an extra day off for your birthday
- An additional health and wellbeing day
- A comprehensive paid training and development programme
- Excellent career progression opportunities and support
- As a valued and integral member of the team you will have a voice in the service and forums to be heard and make a difference
- STAR awards - a reward scheme which recognises staff who have gone the extra mile
- A generous pension scheme

Optalis is committed to safeguarding and promoting the welfare of our staff and customers. All successful applicants will be required to undertake a DBS check and will need to provide proof of their right to work in the UK.

This role is exempt from the Rehabilitation of Offenders Act 1974. The DBS clearance level required is Enhanced with Adult Barred list.