Customer Care Associate
7 months ago
**Job Title**: Customer Care Associate
**Location**:Remote Working with ad hoc in-person meetings at Head Office when necessary
**Brand**: Leaders Romans Group
**Salary**: Competitive Salary Package
**Hours**: Monday to Friday 8:30pm to 5pm
**About Leaders Romans Group**:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
**Job Summary and key responsibilities**
Sales and Lettings Full Time Remote Working with quarterly visits to Head Office for team meetings Objective Reporting to the Customer Care Manager you will provide full administrative and technical support to the Quality and Customer Care department in accordance with the specific tasks
**Key** **Responsibilities**:
- Providing administrative support to the Customer Care Manager and Head of Quality and Customer Care.
- Recording complaints received into the Group, assisting with the acknowledgements, and ensuring complaints meet LRG’s Service Level Agreements.
- Carrying out investigations and collating data for sales and lettings for Stage Two/Three complaints.
- Holding video meetings with senior staff to give guidance for Stage One complaints and seeking further guidance for Stage Two/Stage Thee complaints - sales and lettings
- Speaking directly with complainants within sales and lettings with the aim to bring the matter to a resolution.
- Drafting responses for sales and lettings for Stage Two/Three complaints.
- Assisting with the management of social media reviews and messages.
- Ensuring a working knowledge of Leaders and Romans sales and lettings systems and procedures and the variations in the business.
- Keeping abreast of changes in industry legislation.
- These duties may be reasonably amended from time to time at the discretion of the company.
**What are we looking for**:
- Very strong background knowledge and extensive experience within the sales industry
- Knowledge of lettings would be beneficial
- Excellent attention to detail
- Clear communication and excellent letter writing skills
- Confident problem-solving skills
- Desire to work collboraratively and as part of a team
- Experience of using all Microsoft office programs
**What we can offer you**:
- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Access to a diverse portfolio of properties
- Supportive and collaborative team environment
**Benefits**:
- Competitive salary package
- Quarterly and yearly awards
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year
-
Customer Service Associate
3 weeks ago
Wokingham, Wokingham, United Kingdom Pet Family Limited Full timeJob SummaryWe are seeking a Customer Service Associate to join our Wokingham store. As a Customer Service Associate, you will be responsible for delivering exceptional customer service and ensuring that our customers have a great experience when shopping with us.Main ResponsibilitiesDelivering exceptional customer service and going the extra mile for every...
-
Customer Experience Associate
2 weeks ago
Wokingham, Wokingham, United Kingdom Fisco Uk Full timeWe are seeking a highly skilled Customer Experience Associate to join our team at Fisco UK.As a key member of our service desk, you will be responsible for providing exceptional client engagement via telephone and email.Your key responsibilities will include:Utilising internal software and systems to manage client queries and requestsMaintaining accurate and...
-
Senior Customer Engagement Associate
6 months ago
Wokingham, United Kingdom Leaders Romans Group Full time**Job Title**: Senior Customer Engagement Associate **Location**:Fully Remote **Brand: Leaders Romans Group** **Salary**: £29,000 OTE **Hours**: Monday to Friday 8:30am to 5:30pm **About Leaders Romans Group**: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and...
-
Customer Service Associate
1 week ago
Wokingham, Wokingham, United Kingdom Toolstation Limited Full timeAbout the RoleAs a Sales Floor Assistant, you will be responsible for providing an excellent customer experience by serving customers, checking deliveries, picking items from the warehouse, and stocking shelves.Maintaining a clean and organized store environment is crucial, including daily tasks such as cleaning and putting orders together.You will build...
-
Customer Service Representative
1 week ago
Wokingham, Wokingham, United Kingdom Toolstation Full timeWe are seeking a highly skilled and motivated Sales Associate to join our team in Wokingham.About the RoleThis is a fantastic opportunity to work with a leading retailer, providing exceptional customer service and making a lasting impression on customers. As a Sales Associate, you will be responsible for serving customers, checking deliveries, picking items...
-
Sales Associate
1 week ago
Wokingham, Wokingham, United Kingdom Toolstation Full timeSales Associate (Wokingham) - Competitive Salary Available!About the JobToolstation is looking for a talented Sales Associate to join their team in Wokingham. This is an excellent opportunity to work with a leading retailer, providing top-notch customer service and contributing to the success of the store.The successful candidate will have excellent...
-
Butcher and Sales Associate
5 days ago
Wokingham, Wokingham, United Kingdom Meatex Trading Ltd. Full timeWe are seeking a skilled Butcher and Sales Associate to join our team at Meatex Trading Ltd. in the UK.As a Butcher and Sales Associate, you will be responsible for preparing and presenting high-quality meat products for sale, providing excellent customer service, and maintaining a clean and safe working environment.The estimated salary for this position is...
-
Associate Support Consultant
6 months ago
Wokingham, United Kingdom Manhattan Associates Full timeWe create possibilities that move life and commerce forward - Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place. Leading supply chain and omnichannel...
-
Retail Sales Associate
2 weeks ago
Wokingham, Wokingham, United Kingdom Card Factory Full timeCard Factory is seeking a Retail Sales Associate to join their team. As a Seasonal Assistant, you will be responsible for ensuring customer satisfaction and providing exceptional service at the point of sale.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and be comfortable on their feet for extended...
-
Homecare Support Associate
1 month ago
Wokingham, Wokingham, United Kingdom RealCare+ Limited Full time £12 per hourAbout RealCare+ LimitedWe are a dedicated organization committed to delivering high-quality care and support services to individuals in need.Salary: £25,000 - £35,000 per annumJob Description:In this rewarding role as a Homecare Support Associate, you will have the opportunity to make a positive impact on people's lives by providing essential support and...
-
Health Care Assistant
2 months ago
Wokingham, United Kingdom CV-Library Full timeApply Now We are currently looking for multiple Health Care Assistants in and around the Wokingham area. We have on going vacancies, permanent and ad hoc shifts available. Responsibilities for a Health Care Assistant: * Making meals, drinks and snacks where necessary * Supporting with household and domestic tasks, such as laundry, shopping, cleaning...
-
Customer Service Associate
1 week ago
Wokingham, Wokingham, United Kingdom The Blue Cross Full timeThe Blue Cross Retail OpportunityAre you looking for a role that allows you to work with the public and make a difference in your community? We're seeking volunteers to work in our shops, helping raise funds for our organization and engaging with customers. As a volunteer in this role, you'll meet new people, make friends, and join an amazing team of...
-
Retail Sales Associate
5 days ago
Wokingham, Wokingham, United Kingdom Card Factory Full timeJob OverviewWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our sales team on a seasonal basis.Key Responsibilities:Providing exceptional customer service, ensuring that customers receive a positive shopping experience.Serving customers at the checkout, assisting with stock management, and maintaining store...
-
Business Development Associate
2 weeks ago
Wokingham, Wokingham, United Kingdom Artemis Recruitment Consultants Ltd Full timeJob Title: Business Development AssociateWe are seeking a highly skilled Business Development Associate to join our team at Artemis Recruitment Consultants Ltd.About the Role:This is an exciting opportunity for a motivated individual to work in a dynamic environment and contribute to the growth of our business. As a Business Development Associate, you will...
-
Care and Support Team Lead
1 month ago
Wokingham, Wokingham, United Kingdom Sonderwell Full timeSonderwell - Care and Support Team LeadWe are seeking a highly skilled Care and Support Team Lead to join our team at Sonderwell. As a key member of our care team, you will be responsible for providing high-quality care and support to our clients in their homes, therapeutic environments, or in the community.The role involves managing a support team to ensure...
-
Associate Support Consultant
6 months ago
Wokingham, United Kingdom Manhattan Associates Full timeDescription Part of a multicultural team, your role is to guarantee client satisfaction and ensure the well-functioning of our solutions. You will have opportunity to work for clients from various industries including retail distribution, luxury, industrial, eCommerce, automotive, pharmaceutical, etc. This is the perfect role for you to build solid...
-
Sales Growth Associate
1 month ago
Wokingham, Wokingham, United Kingdom Zero Surplus Full timeZero Surplus is seeking a Sales Growth Associate to join our team, focusing on the property sector. This role offers an estimated salary of £30,000 per annum.About the RoleYou will be working from home after a 3-day training course, equipped with a car and necessary tools to grow your customer base. Your primary goal is to educate property businesses about...
-
Retail Sales Associate
5 days ago
Wokingham, Wokingham, United Kingdom Toolstation Limited Full timeHelp us deliver exceptional customer experiences as a Retail Sales Associate in our Wokingham store. As part of our busy team, you will be responsible for serving customers, checking deliveries, picking items from the warehouse, and stocking shelves.What You'll Do:Provide excellent customer service, ensuring every customer leaves satisfiedMaintain a clean...
-
Customer Advisor
6 months ago
Wokingham, United Kingdom Boots Full timeSummary Job Reference: - 218116BR Wokingham, Market Place Permanent **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with...
-
Customer Advisor
6 months ago
Wokingham, United Kingdom Boots Full timeSummary Job Reference: - 210496BR Wokingham, Market Place Permanent Part-time **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working...