Logistics Support Administrator

6 months ago


Normanton, United Kingdom MMI Distribution Full time

**Logistics Support Administrator - Normanton**

**Shift Patterns**
- 5 day rotating Rota, over 7 days per week **including weekends and bank holidays**:

- The start and finish times vary between 7AM - 6PM
- 30 min lunch
- 40hrs per week

**Salary**

£24,000 - £26,000 per year

**Key Responsibilities**:

- To consolidate all sites daily performance
- Collation and escalation of non-adherences and reporting progress
- Delivery progression and validation
- Failed delivery investigation and reporting
- Late delivery investigation and reporting
- Investigating delivery issues from customers and issuing credits where required
- POD management
- Claims prevention through accurate charges and invoicing
- Investigating Customer returns and uplifting stock
- Reporting clear target areas for improvement to relevant sites and monitor progress
- To supply daily reports to the Business
- To report on stock availabilities by sites daily including shorts and reason
- Download weekly KPI reports
- Isotrac data consolidation and trending
- Reporting top focus areas with reasons in site reviews
- Central Liaison with CSC on daily performance / adherences
- Waste reporting including Tipping - mass balances - Loads for disposal
- DOT & Turn Round Time adherence at customer delivery points
- Investigating public contact in relation to driver performance
- Ensuring weekly invoicing is completed for all sites

**Key skills & experience**
- Experience in FMCG Logistics operational environment
- Experience with working with outbound deliveries and issues reported
- Strong customer service skills
- Strong investigation skills and seeking a resolution
- Excellent communication skills, verbal and written
- Stock and systems background
- Excel and data collation experience
- Generating information led, effective reports and analysis
- Working to KPI Targets
- Organised and detail orientated
- Highly motivated
- Pragmatic approach
- High level of objectivity and integrity
- Tenacity and ability to influence
- Curious mindset and a will to improve for the wider business, not functions
- Ability to produce relevant and meaningful information from multiple sources
- The role does require some travel to other UK sites so a driving license is required but not essential

**Benefits**
- A competitive salary, monthly paid.
- 25 Days Annual Holiday.
- Company Pension Scheme.
- Access to the Müller Rewards discount scheme offering over 800 discounts online and in-store and the potential to make savings across grocery and clothes shopping, holidays, insurance, gifts and more.
- Have pride in what you achieve as a member of a team.
- Tenacity and ability to influence.
- Curious mindset and a will to improve for the wider business, not functions.
- Ability to produce relevant and meaningful information from multiple sources.
- The role may require some travel to other UK sites so a driving license is preferred but not essential.
- Free onsite secured colleague car parking.

If you feel this role suits your experience, and it is of interest to you, please apply.

MMIDIndi



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