![Muller Group](https://media.trabajo.org/img/noimg.jpg)
Logistics Support Advisor
2 months ago
Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of Britain’s Biggest Brands and is picked from shelves millions of times each year. Müller UK & Ireland includes:
Müller Milk & Ingredients which aims to be Britain’s private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country.
Müller Yogurt & Desserts which is the UK’s leading yogurt manufacturer which aims to create millions more Müller moments for its consumers. It is responsible for major brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj and Müller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility.
**We’re recruitingLogistics Coordinator**
**We are recruiting in our Normanton/Leeds Office for a Logistics Coordinator**
The purpose of the role is
** **to support the logistics function in clear and accurate reporting of delivery related issues and monitor and track deliveries.
To enable us to monitor Process adherence, compliance management and support for week closures and financial impacts.
**Key Responsibilities**:
- To own and manage any delivery related queries received and ensure these are recorded and reported accurately
- To track our fleet in order to identify any late deliveries
- Report any lates or failures to the business
- Investigate delivery related queries for discrepancies and damages
- To investigate and process and delivery related credits
- To investigate and manage any customer returns
- Provide customers with proof of delivery
- Provide delivery performance reports to our sites
- Collation and escalation of non-adherences and reporting progress
- Reporting clear target areas for improvement to relevant sites and monitor progress
- To report on stock availabilities by sites daily including shorts and reason
- Isotrac data consolidation and trending
- Central Liaison with CSC on daily performance / adherences
- Waste reporting including Tipping - mass balances - Loads for disposal
- Ensure that a full suite from the systems is available weekly for the management book
- To manage and log any driver related complaints from the public
- To create and distribute daily and weekly reports to the wider Business
**Shift Patterns**
- 5 day rotating rota, over 7 days per week including weekends and Bank holidays
- The start and finish times vary between 7AM - 6PM, 7 days per week
**Key skills & experience**
- Experience in FMCG Logistics operational environment
- Experience in a Transport or delivery office environment
- Experience with delivery related queries such as late, proof delivered or missing deliveries
- Customer service experience
- Stock and systems background would be preferred but not essential
- Excel competent
- Generating information led, effective reports and analysis
- Working to KPI Targets
- Organised and detail orientated
- Highly motivated
- Flexible and open to change
- Pragmatic approach
- Tenacity and ability to influence
- Curious mindset and a will to improve for the wider business, not functions
- Ability to produce relevant and meaningful information from multiple sources
- The role does require some travel to other UK sites so a driving licence is preferred
**Benefits**
- competitive salary, monthly paid
- 33 Days Annual Holiday
- 3% Bonus
- X2 Life Assurance
- Company Pension Scheme
- Access to the Müller Rewards discount scheme offering over 800 discounts online and in-store and the potential to make savings across grocery and clothes shopping, holidays, insurance, gifts and more
- Have pride in what you achieve as a member of a team
- Free onsite secured colleague car parking
- Contact Details:_
F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ
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