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Customer Service Advisor

5 months ago

StainesuponThames, United Kingdom M Group Services Full time

**Delivering what we **promise**

**Morrison Water Services** part of the M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. As a division, we employ circa 3000 people across the UK and we are looking for aspiring people like you, who are keen to build their career within the Water Industry.

Our people provide essential infrastructure services through long-term framework agreements to the water and wastewater sectors in the UK and Ireland. Our Water Division provides a broad range of technical capabilities to our clients ranging from asset condition assessment to design, build, commissioning and completion. With a 2.1billion order book and turnover at 450 million, we are market leaders in our field. Joining us gives you the scope and ability to work for an organisation who are not only invested in your career, but your future too. Sound interesting?

Being a part of Morrison Water Services, you’ll be joining a value-based business, we pride ourselves on living our values while we work

**Safety**: putting health, wellbeing and safety of people first

**People**: engaging and empowering everyone to deliver and grow

**Delivery**: helping deliver our clients business needs

**Integrity**: behaving respectfully and in a sustainable manner to the individual, our communities and the environment, maintaining accountability and honesty in the way we work

Morrison Water Services are currently looking to recruit a Quality Assurance Co-Ordinator to work on our Thames Water Capital Delivery Framework covering South London and Thames Valley.

As the Quality Assurance Co-Ordinator, you will be part of our Contract Support Team who are responsible for the support of the Capital Delivery Contract.

Your responsibilities will include supporting the Contract Support Team where required. You will need to work as part of a team responsible for the delivery of excellence.

You will assist in providing a field support service including coaching, mentoring and administrative duties ensuring you are always confidential and adhering to GPPR requirements. You will need to review relevant administrative processes and to contribute to their improvement.

You will also be responsible for ensuring that health and safety, fire safety and training records are maintained. You will need to liaise effectively with other members of the wider team to ensure accurate and timely communication of information. You must be able to provide cover for other office administration roles.

**This role will be a mixture of remote, office and site working.**

Do you have excellent prioritisation and time management skills?

Are you skilled in building positive relationships?

Do you have great problem solving skills?

Are you able to make justifiable decisions using established processes and/or discretion?

Have you gained experience in the production of processes and forms?

Do you have a great understanding of client requirements and ability to provide guidance and awareness to a multi-disciplined organisation?

You will need to have a sensible approach to remote working

Does this sound like you? If so we would love to hear from you

**As a valued employee of the M Group Services Water Division, you’ll be entitled to**:

- Matched Pension Scheme
- Access to our Employee Assistance Programme
- Opportunities to progress in a successful company
- Life Assurance
- The option to take out Personal Accident Insurance
- The ability to partake in Payroll giving
- 25 days' annual leave plus 8 days' bank holiday
- Enhanced Maternity & Paternity policy
- Cycle to work Scheme

Who doesn’t like a discount? You will have access to your ‘My Rewards’ portal. This provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bills & top retail brand discounts.

Here’s a few so you can see the type of saving’s you can make:

- Up to 7% discounts on major supermarkets
- Up to 52% on Cinema tickets
- Up to 33% on holidays and travel
- Up to 10% on restaurants and takeaways
- Up to 25% off gym membership