Service Advisor

4 weeks ago


StainesuponThames, Surrey, United Kingdom Pybus Recruitment Full time
Job Title: Service Advisor

Location: Staines

Salary: £28,000-£32,000 (depending on experience) + bonus – OTE 34-38K

Department: Aftersales

Job Type: Full Time and Permanent – 42 Hours a week - Monday to Friday with 1 in 4 Saturday Mornings

About the Role

Our client is an industry-leading and award-winning employer who is actively looking to recruit a Service Advisor for their dealership in Staines.

As a Service Advisor, you will be responsible for driving the standard in customer care and delivering a courteous and efficient reception ensuring a high standard of customer satisfaction.

You will ensure high standards of quality workmanship and be an advocate of the service 'Process Development Plan' and support continuous process improvement.

You'll demonstrate our client's Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customers, and prospects.

Key Responsibilities
  • Drive the standard in customer care with a diverse customer base
  • Manage the relationship between customer and dealership
  • Manage the service process effectively
  • Go beyond process in delivering exceptional customer service
  • Deliver effective value-added sales solutions to customers to ethically promote the wide range of our client's products and services
Essential Skills & Experience
  • Administrative experience
  • Able to handle sensitive and confidential information
  • Excellent communication and customer service skills with experience handling complaints
  • Evidence of customer-facing administrative experience
  • Experience in a selling/customer service environment
  • Full driving license held for a minimum of 6 months with fewer than 9 penalty points
  • Evidence of 'Right to Work in the UK'
What We Offer
  • Industry-leading package
  • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
  • Bonus payments are based on your performance
  • Pension Scheme & Life Assurance
  • Ford Privilege vehicle purchase scheme
  • Discount on Service, Bodyshop, and Parts
  • 1 day each year to volunteer for a charity of your choice
  • Cycle to work purchase scheme
  • Access to the Perks at Work discount website

Our client is an amazing opportunity with one of the top 25 Sunday Times Best Big Companies to Work For.

To apply for this exciting role, please submit your full CV in the strictest of confidence to Jonathan Sweasey at Pybus Recruitment.


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