Service Advisor

1 month ago


StainesuponThames, Surrey, United Kingdom Pybus Recruitment Full time
Service Advisor Job Description

Our client, a leading employer in the industry, is seeking an experienced Service Advisor to join their team in Staines. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring high standards of quality workmanship.

Key Responsibilities:
  • Drive customer satisfaction by providing a courteous and efficient reception experience.
  • Manage the relationship between customers and the dealership, ensuring a high level of customer satisfaction.
  • Effectively manage the service process, ensuring timely and efficient completion of tasks.
  • Go beyond process to deliver exceptional customer service, identifying opportunities to improve the customer experience.
  • Deliver effective value-added sales solutions to customers, promoting the client's products and services in an ethical manner.
Essential Skills and Experience:
  • Administrative experience, with a focus on customer-facing roles.
  • Ability to handle sensitive and confidential information with discretion.
  • Excellent communication and customer service skills, with experience in handling complaints.
  • Evidence of customer-facing administrative experience, with a strong people background.
  • Experience in a selling/customer service environment, with a focus on delivering exceptional customer service.
  • Full driving license, with fewer than 9 penalty points.
  • Evidence of 'Right to Work in the UK.'
What We Offer:
  • A competitive salary, with bonus payments based on performance.
  • 33 days annual leave, including bank holidays, plus an annual leave purchase and sale scheme.
  • Pension Scheme and Life Assurance.
  • Ford Privilege vehicle purchase scheme.
  • Discount on Service, Bodyshop, and Parts.
  • One day per year to volunteer for a charity of your choice.
  • Cycle to work purchase scheme.
  • Access to the Perks at Work discount website.

This is an amazing opportunity to join a top 25 Sunday Times Best Big Company to Work For. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting role.


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