Hearings Support Officer, Reception Team

4 months ago

London, United Kingdom The Nursing and Midwifery Council Full time

**Description**:
**About the role**

The Hearing Support Officers (HSOs) work with a high level of autonomy to facilitate all hearings related activity in London and assist in the administration of our virtual hearings. For our physical hearings, the HSOs are the first point of contact for visitors to the office, greeting and directing hearing attendees, providing exceptional customer service to all NMC visitors and dealing with any ad-hoc queries as they arise. For our virtual hearings, HSOs provide the same exceptional customer service to our internal hearings parties to enable hearings to proceed and conclude.

**About you**
- Demonstrable experience of delivering excellent customer service.
- High quality, sensitive, effective customer care skills.
- Excellent verbal communication skills with the ability to deal confidently and diplomatically with internal and external stakeholders.
- Experience of following established standard operating procedures.
- Good written communication skills with the ability to communicate accurately and concisely.
- Exceptional attention to detail.
- Proven administration experience in a complex office environment.
- Excellent IT skills with experience of utilising spreadsheets and producing attendance logs and attendance statistics.
- Ability to deal with a high workload and pressurised environment, including prioritising conflicting demands to ensure the satisfaction of all stakeholders.
- Understanding of the importance of confidentiality.
- Ability to use initiative and is able to work with mínimal supervision

**Benefits**:

- 30 days annual leave - plus eight days paid bank holidays
- Enhanced Pension Contributions via our attractive Pension Scheme - with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Assurance - 4 x current salary
- Hybrid/Flexible working policies
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans

**About Us**:
Our core role is to
**regulate**. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates - something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we’ll always take action when needed.

To regulate well, we
**support** our professions and the public. We create resources and guidance that are useful throughout people’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we’re increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to
**influence** health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation.

**Additional Information**:
**Our Pay Policy**
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

For our internal colleagues, you will be paid in accordance to our internal pay policy.

**Our commitment to equality, diversity and inclusion**

The NMC is an exciting organisation with the ambition to be the leading healthcare regulator. To achieve this, we are working in an agile way that offers great opportunities for people with diverse backgrounds. We are committed to being an inclusive employer.

**Reasonable adjustments**

**Screening and vetting**

**About The Nursing and Midwifery Council**:
**About the NMC**

Our vision is safe, effective and kind nursing and midwifery practice that improves everyone’s health and wellbeing. As the independent regulator of more than 808,000 nursing and midwifery professionals, we have an important role to play in making this a reality.

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