Reception Team Lead

8 hours ago


London, Greater London, United Kingdom The Law Support Group Full time
About the Company

The Law Support Group is a leading firm based in Chancery Lane, offering outstanding service to its clients. We are seeking a highly skilled Reception Team Lead to join our team.

Job Description

This role involves managing a small reception team and ensuring that our clients receive exceptional service upon arrival. Key responsibilities include:

  • Ensuring the reception area is welcoming and provides a positive impression of our firm.
  • Managing the boardroom and café services to maintain high standards.
  • Effectively leading the Reception/Front of House team to meet their performance targets.
  • Taking ownership of any issues arising and resolving them promptly.
  • Conducting regular appraisals and performance management of staff.
  • Leading, motivating, and inspiring the team to deliver outstanding customer service.
  • Recruiting, training, and developing the skills of receptionists and boardroom coordinators.
  • Providing administrative support, including answering phones and routing calls.
  • Reviewing and updating standards and procedures to ensure alignment with best practices.
  • Coordinating the reception rota, checking planned absences, and arranging cover when necessary.

We estimate this role will pay around £40,000 - £55,000 per annum, depending on experience.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Experience working in a similar leadership/supervisory capacity.
  • Solid proven track record of managing teams and performance management.
  • Excellent organisational and communication skills.
  • Knowledge of Excel spreadsheets for data entry.
Benefits

We offer a competitive salary package, opportunities for career development, and a supportive work environment.


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