Reception Team Leader

4 days ago

London, United Kingdom Portico Corporate Reception Management Full time

Portico are on the lookout for charismatic and customer focused Reception Team Leader, for a multi-occupied corporate building in central London.

The primary role of the Reception Team Leader is to look after a portfolio of reception spaces across 3 buildings, providing leadership and direction to a small team of receptionists.

Alongside this, the Reception Team Leader will run their own ground floor reception space, ensuring that all visitors receive a top-class service.

This role caries plenty of responsibility and we are looking for someone who is comfortable to be accountable for multiple processes. They will need to ensure that the highest level of client care and personal service is delivered to all visitors, as well as being the main contact for facilities related queries. They will be responsible for driving new initiatives to improve the customer experience, arranging pop-ups & activities to drive occupier engagement within the building.

Leadership experience within a customer service environment is essential, preferably within a reception role.

Shift pattern: 40 hours per week from Monday-Friday

Closest tube station: Marble Arch

**Salary**: £34,293

Why PORTICO?

Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging

Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers. We are one vibrant community and love to get together and celebrate our success.

Our people are customer service superheroes With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.

At Portico hard work and commitment are never overlooked. We provide every team member with the very best coaching, encouragement, support and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu ‘thank you’ scheme, the Annual Portico People Awards and long service awards.

Benefits: We provide you with a competitive holiday allowance, pension, life insurance, enhanced annual leave, Recommend a Friend Bonus Scheme and thank you voucher scheme.

We also have a 24-hour confidential helpline for employees, providing counselling & information services. You will also have access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. Our Training Academy provides excellent training and development opportunities for our people.

**Job Types**: Full-time, Permanent

**Salary**: £34,293.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: 11634

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