Customer Service Representative

4 weeks ago


Belfast, United Kingdom Reform RX Full time

We are reinventing and reimagining how the world views reformer Pilates with our next-generation, digitally connected Pilates reformer, the RX. The RX is the **only **commercial grade, digitally connected Pilates reformer, designed to elevate the existing Pilates offering for both commercial environments, and consumers who love to practice Pilates at home. For the first time in 80 years, we’re bringing innovation and technology to the forefront of this market space.

**About us**

We are an innovative, collaborative and social team.

Our work environment includes:

- Work-from-home days
- Growth opportunities
- Wellness programmes

**THE ROLE**:
**YOUR RESPONSIBILITIES**:

- Provide excellent customer service by responding to all customer inquiries in a timely and professional manner
- Assist customers with all enquiries related (but not limited to): product information, placing an order, tracking shipments and sharing delivery updates.
- Collaborate and liaise directly with the marketing manager to ensure customer needs are met, and any issues are escalated to the relevant department.
- Resolve customer complaints and issues to the satisfaction of the customer
- Maintain accurate records of customer interactions and transactions.
- Provide feedback to management regarding customer concerns and trends.
- Support the wider team with other admin-related tasks, as and when required.

*

**ABOUT YOU**
- You’ll be equipped with a minimum of 1+ years’ experience in a customer service role, preferably in the health, fitness, or lifestyle sector.
- You have excellent written and verbal communication skills.
- You’re possess a can-do attitude and bring enthusiasm to your job every day
- You thrive working in a fast-paced and dynamic environment and know how to multi-task and prioritize tasks accordingly.
- You’re able to work independently and as part of a team.
- Proficient in Microsoft Office and social media messaging features.

**TYPE**:
This is a predominately remote role, with the option to work in our South Belfast-based office.

As we are predominantly servicing the U.S. market, shift/evening work is required to ensure our US based customers are responded to efficiently.

**Job Types**: Full-time, Part-time
Part-time hours: 20 - 40 per week

**Salary**: £10.50-£12.00 per hour

**Benefits**:

- Company events
- Flexitime
- Free parking
- Wellness programme
- Work from home

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Belfast

Flextime



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