Customer Service Representative

3 weeks ago


Belfast, United Kingdom Communications and Solutions Partners Group Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products and services
- Resolve customer complaints or issues by investigating the problem and providing appropriate solutions
- Collaborate with other team members to ensure customer satisfaction

**Skills**:

- Strong ability to analyse customer needs and provide appropriate solutions
- Excellent communication and interpersonal skills
- Ability to handle high call volumes while maintaining a positive attitude
- Exceptional phone etiquette and active listening skills
- Strong problem-solving abilities and attention to detail

**Salary**: From £24,721.34 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 21/03/2024



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