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Operations Coordinator

4 months ago

StokeonTrent, United Kingdom Nationwide Silo Access Full time

**Salary: Dependant on experience**

**Hours: 40 hours per week, shifts 9am-5pm - Monday to Friday**

Nationwide Silo Access Services Ltd is a specialist silo cleaning and access company.

We have an exciting new opportunity for an Operations Coordinator office based in Creswell, Stoke-on-Trent.

We are looking for a some who enjoys coordinating the activities and efforts of teams to ensure a streamlined and efficient Operation, resulting in excellent service for our clients and staff.

In this role you will build excellent working relationships with both staff and our clients.

**The main responsibilities within the role are**:

- Liaising with the clients, employees and management team to ensure an excellent service delivery.
- Liaising with both clients and employees to organise jobs and confirm working schedules. Ensuring a structured plan for daily working activities.
- Organise and file any relevant service documentation.
- Respond to client queries on behalf of the Management team.
- Provide regular updates to your Line Manager.
- Attend, support, and input into regular team meetings.
- Manage client requests and demands proactively.
- Organising accommodation and equipment hire as required by the business.
- Work closely with Managers to oversee daily business operations
- Planning team rotas in order to ensure sufficient staffing cover
- Ensure team follows all Company processes including Health and Safety procedures and raise concerns to Health, Safety and Technical Co-ordinator for resolution.
- To provide a consistently high standard of Customer Service to all Clients
- Costing of jobs for clients for approval by Finance & Operations Manager
- Professional and efficient point of contact for clients and employees via inbound/outbound calls and e mail.
- Work closely with the Health and Safety team, issuing RAMS and Hygiene certificates as required.
- Company promotion and sales
- Experience in office or an administrative role.
- Excellent communication and people management skills.
- Excellent organizational and time management skills.
- Proficiency in Microsoft Office.
- Ability to multitask and prioritize.
- Self-starter with strong problem-solving skills.
- Ensure all jobs are completed with agreed timescales.
- High levels of punctuality and attendance.
- Works well as part of a team
- Ability to self-motivate and work with the minimum of supervision
- Have a problem-solving attitude and relish the challenge that obstacles may present

Work remotely
- No

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Stoke-on-Trent ST11 9RD: reliably commute or plan to relocate before starting work (required)

Work Location: One location