Transport Operations Coordinator

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom EMED Group Full time
{"title": "Transport Operations Coordinator", "content": "Job Summary

We are seeking a highly organized and detail-oriented Transport Operations Coordinator to join our team at EMED Group. As a key member of our operations team, you will be responsible for coordinating the transportation of patients and ensuring the smooth operation of our services.

Key Responsibilities
  • Coordinate daily and future bookings within our Cleric controlling system, ensuring accurate resourcing and communication with sub-contractors, taxi services, and volunteers.
  • Dispatch and manage operational crews to ensure timely and efficient collection and delivery of patients, achieving contractual targets.
  • Receive and respond to patient transport requests and queries, ensuring compliance with relevant service procedures and standing orders.
  • Perform general clerical duties, including data input, completing ad-hoc forms and invoices as necessary.
  • Maintain and enhance the performance and quality of service offered to patients and customers.
  • Deal promptly and professionally with all telephone calls, taking appropriate action on own initiative where required.
Requirements
  • Effective communication and interpersonal skills, gained from experience of dealing with customers or members of the public.
  • Ability to work on your own initiative and problem solve.
  • Good organizational skills.
About Us

EMED Group is the largest Patient Transport and Care Partner to the NHS, with over 2,500 colleagues across 50 depots. We are committed to providing equal opportunities and an inclusive and safe working culture for all.

", "lang_code": "en-US"}

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