Transport Operations Coordinator

3 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom EMED Group Full time
Job Description

Job Title: Transport Operations Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Transport Operations Coordinator to join our team at EMED Group. As a key member of our operations team, you will be responsible for coordinating and managing the transportation of patients and customers across various locations.

Key Responsibilities:

  • Coordinate and plan daily and future bookings within our Cleric controlling system, ensuring accurate resourcing and communication with sub-contractors, taxi services, and volunteers.
  • Dispatch and manage operational crews to ensure timely and efficient collection and delivery of patients between destinations, meeting contractual targets.
  • Receive and respond to patient transport requests and queries, ensuring compliance with relevant service procedures and standing orders.
  • Perform general clerical duties, including data input, completing forms and invoices as necessary.
  • Maintain and enhance the performance and quality of service offered to patients and customers.
  • Deal promptly and professionally with all telephone calls, taking appropriate action and liaising with other agencies as required.
  • Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff, resolving urgent problems and responding to unplanned events.

Requirements:

  • Effective communication and interpersonal skills, gained from experience dealing with customers or members of the public.
  • Ability to work independently and problem-solve.
  • Good organizational skills.

Our Values:

We are a collaborative team that works together to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet. We are agile, reliable, empowered, and committed to delivering the highest quality service.

About Us:

EMED Group is the largest Patient Transport and Care Partner to the NHS, with over 2,500 colleagues across 50 depots. We are committed to providing equal opportunities and strive to create an inclusive and safe working culture for all.



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