Group Bookings Executive
5 months ago
**Tasks and Responsibilities**:
**Enquiry Handling**
- Handle all incoming enquiries in a professional and timely manner and to company brand
standards.
- Deliver an excellent booking experience for all enquiries, handing new bookings within 2
hours, and with a call in the first instance
- Understand and adhere to company booking policies, terms and conditions, invoicing and
contract policies and booking processes.
and taking payments.
- Be meticulous with data ensuring accurate and thorough data is taken at the point of
booking and that GDPR and data protection guidance is respected at all times.
- Ensure all cancelled events or DMN bookings are cancelled on both booking plaforms.
- Handle incoming enquiries from all restaurants in off peak call times.
- Manage the central events inbox ensuring all guests are responded to within 4 hours and all
events added to the booking system.
**Referrals**
- Actively work to ensure the guest and booking is placed in the best possible Gaucho or M
restaurant to suit their needs.
- When a restaurant is full, proactively refer guests into other Gaucho and M restaurants
ensuring smooth process and guest booking journey at all times.
**Event Communications**:
- Take over event planning for bookings secured by the Senior BDM you work with to ensure
smooth booking process and guest satisfaction every time.
- Organisation - provide the ops team with complete and detailed function sheets
- Work in collaboration with the reception team to ensure all event details are communicated
to the ops team, all notes are updated on Open table and that every single guest has an
incredible welcome to the restaurant.
- Collaborate with ops management to ensure ensure smooth running of all events
- Follow up with every event booking to acquire guest feedback and continue the relationship.
**Administration**:
- Support the growth of the PA club by calculating PA points and communicating these with
the relevant BDM’s and P ’s.
- Manage event admin for your cluster of restaurants, such as collecting guest pre orders,
taking final balance payments, creating function sheets.
- Manage the Local Neighbourhood discount spreadsheet and ensure all local partners are
added and communicated.
- Support the BDM with booking or client adhoc administration.
**Social Media - Community Management**:
- Support with community management and guest enquiries on our social media platforms at
off peak times - such as evenings and weekends, when working.
** Benefits and Training for a Gaucho AGM**:
- 50% off at all Gaucho and M Restaurants
- Referral and Length of Service Bonuses
- Incentive and reward schemes
- Cycle to work schemes
- Employee Discount Platform
- Industry Apprenticeship Program Opportunities
- Career Development and Training Programs
- Training provided by the Gaucho Academy
- Breakfast and Dinner when working
- 28 paid annual holidays
**#S**UCCESS #PASSION #IMPACT #INTEGRITY #COMMUNITY #EMPATHY**
INDHOTEL
-
Booking Systems Executive
5 months ago
London, United Kingdom Gaucho Full timeWe have an exciting opportunity for a Booking Systems Executive within Gaucho & M Restaurants. As Reservation Systems Executive you play a pivotal role in our business; guests and colleagues rely on you to deliver exceptional results. You support the Reservations Systems Manager in ensuring our booking systems are up to date and optimised at all times. The...
-
Business Development
4 weeks ago
london, United Kingdom HotelMap™ & Roomcard™ Full timeWhy we are hiring for this role: We are looking for a Business Development Executive to join our mighty but small team of client success, marketers, and brilliant business folks. This isn’t a traditional sales role. We are seeking someone that can partner with our customers from first conversation, through to deal close and ultimately to...
-
Business Development
4 weeks ago
London, United Kingdom HotelMap™ & Roomcard™ Full timeJob Description Why we are hiring for this role: We are looking for a Business Development Executive to join our mighty but small team of client success, marketers, and brilliant business folks. This isn’t a traditional sales role. We are seeking someone that can partner with our customers from first conversation, through to deal close and ultimately to...
-
Business Development
2 months ago
London, United Kingdom HotelMap™ & Roomcard™ Full timeWhy we are hiring for this role:We are looking for a Business Development Executive to join our mighty but small team of client success, marketers, and brilliant business folks. This isn’t a traditional sales role. We are seeking someone that can partner with our customers from first conversation, through to deal close and ultimately to revenue-generating...
-
Business Development
2 months ago
London, United Kingdom HotelMap™ & Roomcard™ Full timeWhy we are hiring for this role:We are looking for a Business Development Executive to join our mighty but small team of client success, marketers, and brilliant business folks. This isn’t a traditional sales role. We are seeking someone that can partner with our customers from first conversation, through to deal close and ultimately to revenue-generating...
-
Groups Sales Executive
4 weeks ago
London, United Kingdom Regional Office United Kingdom Full timeDepartment: SalesJob Level: Team LeaderJob Type: Full TimeHours per week: 40Job Reference: req12073Date Posted: 4 OctoberGroup Sales ExecutiveLove providing great service and being part of uplifting moments? Take the next step in your career with us as a Groups Sales Executive at Park Plaza Hotels Europe. PPHE is the ideal location for you to develop...
-
Groups, Conference and Events Executive
5 months ago
London, United Kingdom Hilton Full timeGroups, Conference and Events Executive **WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE!** - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common...
-
Groups & Product Executive
5 months ago
London, United Kingdom Eurowelcome Full timeLeading DMC, combining expert ground handling services with state of the art touring - all delivered with a personal touch that makes us a favourite for over 300 tour partners spread across 45 countries globally. Our precise and detailed knowledge has been built over five decades - celebrating the icons, myths and stories that make Britain so well loved,...
-
Theatre Bookings Executive
6 months ago
London, United Kingdom Cadogan Clinic Full time**Job Objective**: To contribute to the smooth running of the Theatre Bookings Process. To initiate and carry out intelligent and efficient Theatre scheduling for the most economical and profitable outcome. To adhere to the Theatre booking guideline and deal with queries efficiently, professionally, and promptly. **Core Responsibilities**: - Confident and...
-
Theatre Bookings Executive
6 months ago
London, United Kingdom Cadogan Clinic Full time**Job description** **Job Objective**: To contribute to the smooth running of the Theatre Bookings Process. To initiate and carry out intelligent and efficient Theatre scheduling for the most economical and profitable outcome. To adhere to the Theatre booking guideline and deal with queries efficiently, professionally, and promptly. **Core...
-
Director of Booking
3 months ago
London, United Kingdom Oak View Group Full timeAbout the Venue Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centres, music...
-
Groups & Events Executive
6 months ago
London, United Kingdom Marriott International, Inc Full time**Job Number** 24067241 **Job Category** Sales & Marketing **Location** St. Pancras Renaissance Hotel London, Euston Road, London, London, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **_ Let your passion for discovery become a career. Explore, discover, share, and inspire...
-
Executive Assistant to Group Executives
3 weeks ago
London, Greater London, United Kingdom AKA Full timeAbout the RoleThe Group Executive Support Professional will provide high-level administrative support to the CEO, CFO, and MD of AKA Group. This role requires a proactive, autonomous, and diplomatic individual with excellent communication skills and attention to detail.ResponsibilitiesProvide administrative support to the Group Executives, prioritizing tasks...
-
Group Reservations Executive
2 months ago
London, United Kingdom Platinum Recruitment Consultancy Full timeRole: Group Reservations ExecutiveLocation: LondonSalary / Rate of pay: From £14.00 per hour Platinum Recruitment is working in partnership with a popular 4 Star Hotel in London and we have a fantastic opportunity for a Group Reservations Executive to join their team on an immediate basis. What's in it for you when doing temporary work?Office hours,...
-
Italian Speaking Group Reservation Executive
2 months ago
London, United Kingdom CV-Library Full timeDo you have experience and are passionate about selling the UK & Ireland? We have an exciting new opportunity for an Italian Speaking Groups Operations Executive to join our client based in London. A leading DMC for London and the UK specializing in hotel bookings specialising in football and concert packages, musical tickets, and much more. Our Group and...
-
Spanish Speaking Group Reservation Executive
2 months ago
London, United Kingdom CV-Library Full timeDo you have experience and are passionate about selling the UK & Ireland? We have an exciting new opportunity for a Spanish Speaking Groups Operations Executive to join our client based in London. A leading DMC for London and the UK specializing in hotel bookings specialising in football and concert packages, musical tickets, and much more. Our Group and...
-
French Speaking Group Reservation Executive
2 months ago
London, United Kingdom CV-Library Full timeDo you have experience and are passionate about selling the UK & Ireland? We have an exciting new opportunity for a French Speaking Groups Operations Executive to join our client based in London. A leading DMC for London and the UK specializing in hotel bookings specialising in football and concert packages, musical tickets, and much more. Our Group and...
-
Portuguese Speaking Group Reservations Executive
2 months ago
London, United Kingdom CV-Library Full timeDo you have experience and are passionate about selling the UK & Ireland? We have an exciting new opportunity for an Portuguese Speaking Groups Operations Executive to join our client based in London. A leading DMC for London and the UK specializing in hotel bookings specialising in football and concert packages, musical tickets, and much more. Our Group...
-
Groups Operations/reservations Executive
6 months ago
London, United Kingdom Auxeris Ltd Full time**Job Title**: Groups Operations/Reservations Executive **Salary**: Between £27,000 to £30,000 per annum (depending on experience) **Location**: London, Mon-Fri, Office Based **Job Type**: Full time, Permanent **Right to Work**: Must be able to work legally in the UK without need for sponsorship **About the Company**: My client is a leading, award...
-
Reservations Team Lead
7 days ago
London, Greater London, United Kingdom Royal Lancaster London Full timeAbout the RoleWe are seeking a passionate Groups Coordinator to join our award-winning Reservations team on a permanent basis. As a Groups Coordinator, you will be responsible for providing a courteous and co-operative service to clients and other departments, dealing with all enquiries promptly and efficiently, and assisting with quotes on group and...