Booking Systems Executive
6 months ago
We have an exciting opportunity for a Booking Systems Executive within Gaucho & M Restaurants. As Reservation Systems Executive you play a pivotal role in our business; guests and colleagues rely on you to deliver exceptional results. You support the Reservations Systems Manager in ensuring our booking systems are up to date and optimised at all times. The Reservations team is the heart of the business, and the Reservations Systems Executive is an ambassador for the team both internally and externally, with an understanding of both reservations and operations.
**Tasks and Responsibilities**:
**Booking Process**:
- Deliver an industry leading guest booking journey through the multiple channels our guests
- Add all enquiries onto our booking platforms accurately and quickly.
- Champion referrals and ensure if one restaurant cannot accommodate a guest, you get
them booked into another.
- Support the set up, ongoing management, upkeep and updates of all booking platforms
including day to day update requests from operations.
- Support the set up of all new openings are set up and own the reservations section of the
new openings checklist.
**Cover Optimisation**:
- Ensure optimisation of covers by careful and thought through placement of reservations,
ensuring not to exceed the covers or pacing limit in a session.
- Soft assign all reservations to a table to ensure Open table has the optimal full cover
availability online at all times.
- Ensure all no shows and cancellations are marked accurately.
- Work on the live books to optimise covers, making space on the grids and reassigning groups
and reservations on our peak evenings.
- Report on the number of covers you were able to open up in our restaurants on these
optimisation sessions and look for ways to improve set up to automate some of this.
- Communicate where a restaurant could be taking more covers or making more money.
**Guest Journey**:
- Be up to date with all activations, menus and events - read all briefing sheets and relay this
information to relevant guests accurately.
- Undertake any administrative tasks required to complete the day to day running of the
reservations department.
**Benefits and Training for a Gaucho AGM**:
- 50% off at all Gaucho and M Restaurants
- Referral and Length of Service Bonuses
- Incentive and reward schemes
- Cycle to work schemes
- Employee Discount Platform
- Industry Apprenticeship Program Opportunities
- Career Development and Training Programs
- Training provided by the Gaucho Academy
- Breakfast and Dinner when working
- 28 paid annual holidays
At Rare Restaurants, our values guide our behaviours and decision-making. Shaping our workplace
culture.
**#SUCCESS #PASSION #IMPACT #INTEGRITY #COMMUNITY #EMPATHY**
INDHEADOFFICE
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